Office Assistant Security Officer

Mary Ann Olivas

Phoenix AZ *****

**********@*****.*** 602-***-****

SUMMARY

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

QUALIFICATIONS

●Bi-lingual language skills

●Proficient in Microsoft office

●Great Customer Service skills

●Strong leadership and training skills

●Excellent verbal and written communication

●Relate well with personal, management and clientele at all

levels

EXPERIENCE

Medical Biller & Verifier (12/2016 - 04/2017)

All Around Accounting Peoria, AZ

●Kept records of invoices and support documents.

●Performed bookkeeping including posting data and keeping other records,

●Verified accuracy of billing data and revised any errors.

●Called and verified patients insurance benefits

●Faxed & scanned all patient insurance information to all clinics

Collections & CSR (04/2014 - 01/2017)

Yes Title Loans Phoenix, Arizona

●Ability to negotiate and resolve problems professionally, persuasively, and assertively

●Comfortable, experienced, and well presented on the telephone

●Excellent interpersonal and communication skills

●Excellent organizational and time management skills with strong numerical accuracy

●Friendly, outgoing, and team oriented; interested in meeting the needs of clients

●Self motivated work ethic; focused on exceeding goals and achieving success

●Typing and computer skills including Microsoft office

Scheduling & office assistant (01/2016 - 11/2016)

Designer Cabinet Refinishing Phoenix, Arizona

●Answered and directed calls promptly and courteously

●Distributed incoming mail in a timely and efficient manner

●Maintained confidential employee records

●Operated word processor and spreadsheet software

●Performed various clerical duties such as: typing, filing, issuing receipts, answering phones, distributing mail, inventory control and billing procedures

●Typed reports and correspondence as needed

●Used computer to order supplies and look up account information

Security officer (04/2008 - 03/2016)

Banner Estrella Hospital Phoenix, Arizona

●Answered alarms and investigated disturbances

●Monitored alarm panes and video equipment to enhance safety and security

●Operated base station, dispatching officers and logging all activity

●Patrolled and protected property from theft and illegal entry

●Patrolled assigned territory to protect persons or property

●Retained custody of personal valuables

Shipping & Receiving (09/1999 - 03/2008)

Southwest Cold Storage Phoenix, Arizona

●Communicated with carriers

●Followed up with carriers for unpaid claims

●Kept daily records of all inventories

●Keyed client data using a computer

●Made sure merchandise was properly labeled and packaged according to specifications

●Prepared claim reports for damaged and lost shipments

●Produced monthly status reports

●Shipped a high volume of orders daily

●Traced missing, delayed and damaged shipments

●Verified quantities, quality and condition of merchandise against invoice

EDUCATION

Communications

Arizona Career College, Phoenix, Arizona

I held a 4.0 grade point average.

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