Front Desk

JESSICA LEVINE

San Pedro, California *****

213-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 13 years of experience. Highly effective and comfortable working with people at all levels in organization.

WORK HISTORY

04/2006 to 01/2020 OWNER

PETROPOLIS PET SITTING & BEYOND – Long Beach, CA

Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.

Maintained and processed invoices, deposits and money logs. Completed payroll for employees and maintained detailed records of procedures. Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.

Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.

Exercised animals regularly with walks and rigorous play activities Administered parasite preventive, vitamins and supplements and treatments for acute conditions

Communicated professionally with pet owners via phone, email and text Gave animals proper attention to promote secure environment in owner's absence Organized picking up and dropping off animals at client locations Coordinated schedules to optimize care for multiple pets and team members each day

Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding

Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick

Observed animal details such as size, condition, behavior and eating habits and documented data with Power Petsitter

Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise

Cared for sick or injured animals by seeking out veterinary care and notifying owners

Consulted with veterinarians to diagnose problems and administered prescribed treatments

Followed pet care instructions for dietary needs and medication regimens Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs

Monitored animals for signs of disease, illness or injury and communicated concerns to owners

Contributed to client retention by consistently providing outstanding customer service to both clients and pets

Monitored animals for behavioral problems and signs of health issues 09/1998 to 03/2006 Director of Marketing and Advertising LOS ANGELES ROSE APPAREL INC. – RANCHO DOMINGUEZ, CA Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization. Managed workflow between staff, coordinating documents, planning and creative material distribution.

Transformed corporate website and social media platforms to better engage customers and promote sales.

Planned and prepared for on-location and studio shoots. Provided positive first impressions to welcome existing, new and potential customers.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Engaged with customers to effectively build rapport and lasting relationships. Increased sales by offering advice on purchases and promoting additional products.

Processed product returns and assisted customers with other selections. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information. Recommended products to customers, thoroughly explaining details. EDUCATION

12/1997 Bachelor of Science: Journalism

West Virginia University - Morgantown, WV

Dean's List 8/96-12/97

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