Service Advisor
Resume:
Kenston Cummings
Pembroke, NC *****
*******.*@*****.***
A hardworking and reliable person focused on going above and beyond to support the team and serve customers. Trained to help offer top-notch team leadership abilities. Motivated to continue to learn and grow as a worker in any professional career. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
BD Specialist/Service Writer/Lot Porter
Camping World and RV Sales - Hope Mills, NC
March 2021 to October 2022
Service Receptionist inbound/outbound calls, setting appointments, Updating work orders/notes in work order of customer concern and reasoning for call, helping with customers concerns, status or updates on RV, filling paper work, lot inventory/ uploading in Excel Spreadsheet and customer service. Service Writer managed work orders updating customers over the phone or in person in timely manner regarding updates on service work to RV/Mobile Home. Constant communication with shop tech, service manager, General Manager And Shop Manager in relations to work orders and updates for customers Porter Position, is to Operate and Maneuver ClassA RVs. Operating tractor and connecting to Camper Units (5th wheel trailers & Travel trailers) and safely move them to Building to be worked on and/or serviced, customer pickups, delivery and have to put away in tight spaces while not in use. Communicates with service manager, service writers, shop manager through walkie-talkie with note pad on hand Lead teams through routine operations and unexpected challenges Developmental Superviser, Monarch - Lumberton, NC
October 2019 to March 2020
Lumberton, NC
Managed daily tasks of my clients.
Determined team targets and implemented plans to achieve goals at individual and group level. Met targets consistently by working hard and with strong attention to detail. Lead teams through routine operations and unexpected challenges with strong decision-making skills.
Fort Lift Operator, Super Sod Farm
Harvester
September 2017 to October 2019
Red Spring, NC
• Worked as a farmhand digging and planting different types of Bermuda grass.
• Operation and driving heavy farm equipment.
• Single/Double Sit Down Forklift with clamps
• Identifying invasive and harmful weeds in Bermuda grass fields.
• Sprayed Bermuda grass fields for army worm prevention.
• Worked with various pesticides and herbicides, such as MSDS, 2-4D, roundup, glyphosate and etc.
Car Detail, Bleecker Buick GMC - Red Springs, NC
August 2015 to September 2017
Evaluated each vehicle to determine the specific cleaning needs and best products to use to achieve the desired results.
Scrubbed, scraped and sprayed equipment components to remove buildup and restore a professional appearance.
Managed communications between team members, customers and vendors to keep operations efficient and successful.
Met targets consistently by working hard and with strong attention to detail. Server/Host
Ruby Tuesday - Lumberton, NC
February 2014 to August 2015
Upheld high sanitation and safety standards while delivering and serving food. Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets. Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant. Kept hostess team informed of table progression and availability. Picked up trash and removed spills promptly to keep dining area fresh and inviting. Entered orders, delivered food and beverages, and processed payments. Education
High School Diploma
Purnell Swett High School - Pembroke, NC
June 2014
Skills
• Host/Hostess
• Forklift
Additional Information
SKILLS
Vehicle operation Attention to detail
Verbal communication Multitasking
Supply management Customer relations
Contact this candidate