AMANDA SOUTHWICK

PROFESSIONAL Successful Call Center Representative with 3 years of experience addressing customer

SUMMARY requests and concerns. Expert at providing relevant information and options to successfully

resolve issues. Upbeat and energetic handiing dificult situations through resourcefulness and

‘adaptability.

SKILLS ‘* Upbeat and Positive Calm and Professional _—_# Responding to Difficult

Personality Under Pressure Customers.

‘Building Customer Trust __* Efficient and Detail Customer Data

and Loyalty Oriented Confidentiality

WORK HISTORY CALL CENTER REPRESENTATIVE 03/2022 to 09/2022

ACT, Johnson City, TN

‘+ Adnered to company polices and scripts to consistently achieve cal-time and quality

standards.

‘* Responded to customer requests, offering excellent support and tallored recommendations

to address needs.

‘* Communicated professionally with colleagues, freelancers and clients.

‘CALL CENTER REPRESENTATIVE 02/2022 to 03/2022

‘Ager, Bristol, TN

‘Adhered to company policies and scripts to consistently achieve call-time and quality

standards.

‘Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

‘Learned and maintained in-depth understanding of product information providing,

knowledgeable responses to diverse questions.

‘+ Educated customers on company systems, form completion and access to services.

‘CALL CENTER REPRESENTATIVE 08/2020 to 08/2021

Teleperformance, 8ristol, IN

‘+ Adhered to company policies and scripts to consistently achieve call-ime and quality

standards.

‘Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

‘Learned and maintained in-depth understanding of product information providing,

knowledgeable responses to diverse questions.

EDUCATION Techbridge Youth Program . New Smyrna Beach, FL

GED, General Studies, 08/2014

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