Service Representative Customer
Resume:
Ashlene Barthelemy
Irvington, NJ ********@******.***
To obtain a position within your organization which will give me an opportunity to utilize my experience to advance the goals of the organization and promote my personal growth
Willing to relocate: Anywhere
Work Experience
Claims Processor (remote)
CBS Billing - New Jersey April 2022 to October 2022
Apply general processing procedures and specific guidelines to correctly process claims. Review and interpret pending claims to determine appropriateness of the claim status to take necessary actions within FSA policy provisions. Report daily production to senior claims processors. Assist with special projects as determined by spending accounts team manager.
Corporate Service Representative / Admin Assistant
Coworx Staffing - Morristown, NJ December 2021 to April 2022
•Contact customers, employees, and internal staff to ensure time is accurately paid, billed, and applied to several layers of cost centers
•Disseminate new information to customers, field talent, and coworkers balancing the use of email and telephone as efficient and effective communication tools
•Process individual, group, or electronically imported time sheets through data entry and use of internal computerized programs
•Adhere to payroll and invoicing deadlines
•Maintain employee, company, and assignment records in company database
•Prepare and distribute summary invoices to clients and Accounts Receivable weekly
•Prepare ad hoc and monthly reports
•Document customer and employee activity with comments in company database
•Provide daily support to branch offices and site locations regarding standard operating procedures such as stop payments, credits, adjustments, and other company wide functions supported by Corporate Services
•Enter employee applications into company database as needed
•File documents into the electronic and paper universal filing system
•Remain current with all process and procedural changes
•Manage the department email inbox by responding to and handling all incoming requests and questions
•responsible for supporting department leadership, managing calendars and phones, organizing meetings, maintaining records, ordering and tracking, and general administrative tasks.
Customer Service Representative /admin assistant
Lincoln diagnostic - Linden, NJ July 2020 to August 2021
Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and medical records keeper and walking customers through basic troubleshooting or setup processes, Cpt codes, billing insurance
Security Officer
Patriot security group - Kearny, NJ September 2019 to July 2020
Recreation Assistant/DSP
Runnells Center for Rehabilitation & Healthcare - Berkeley Heights, NJ June 2018 to June 2020
Answering emails and phone Faxing
Amazon Warehouse Associate
Amazon - Carteret, NJ
June 2017 to December 2019 Packing and picking
Customer Service Representative
REPRESENTATIVE MACY'S
July 2017 to 2019
Customer service duties and responsibilities genwerally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes
Recreation Aide
Genesis HealthCare - West Orange, NJ June 2016 to 2019
Recreation Assistants devise and implement recreational activities under the direction of a recreation manager. They are responsible for planning, setting up, and leading activities, assisting participants with special needs, and maintaining recreational equipment.
Education
High school or equivalent
Skills
•Customer service
•Filing
•Typing
•Microsoft project
•Retail sales
•Retail
•Excel
•Ms excel (4 years)
•Call Center (4 years)
•Customer Support
•Customer Care
•Bilingual (10+ years)
•Microsoft Windows (4 years)
•Billing (Less than 1 year)
•Accessioning (Less than 1 year)
•Microsoft Excel
Languages
•Haitian Creole - Expert
Certifications and Licenses
Security+
First Aid Certification
Assessments
Customer Focus & Orientation — Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Proficient
Receptionist — Familiar
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Conscientiousness — Highly Proficient
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS & ABILITIES
•COMMUNICATION SKILLS
•FILING/PAPER MANAGEMENT
•TYPING
•CUSTOMER SERVICE
•SELF-MOTIVATION
•TEAM WORK
•ORGANIZATION
•MS EXCEL
•MICROSOFT PROJECT
•CAREGIVER
•POWER POINT
•BILLING
•Accessioning
•RETAIL SALES
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