Customer Service Material Handler

TM TaLesa Miller

Dallas, TX ***** 501-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Dedicated to consistently surpassing customer service goals with unparalleled support for every customer care need. Effectively manage both incoming and outgoing calls, remote requests for all services needs. Versatile and hardworking team member with over 10 years of experience caring for diverse conditions. Committed to leveraging knowledge of industry equipment and technology to support diagnosis and treatment. SKILLS Client account management

Verbal and written communication

Reading comprehension

Critical thinking

Customer service

WORK HISTORY INPORT/EXPORT AGENT 09/2022 to CURRENT FedEx Express Irving, TX

Documented waybill data and dimensions and weights of cargo in computer database.

Followed requirements and regulations for dangerous goods handling. Verified shipments against documents to maintain accuracy. Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.

Tracked shipments processing through customs and other agencies and obtained clearances.

Advised customers on transportation options, types of carriers or shipping routes.

Prepared and processed import and export documentation according to customs regulations, laws or procedures.

Followed SOPs with all customer account actions and data management to keep consistent service levels.

Created plans and communicated deadlines to complete projects on time. Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Prepared variety of different written communications, reports and documents.

Provided excellent customer service skills

INPUT HANDLER 12/2021 to 09/2022

FedEx Express Memphis, TN

Participated in team-building activities to enhance working relationships. Carried out day-to-day duties accurately and efficiently. Worked flexible hours across night, weekend and holiday shifts. Demonstrated respect, friendliness and willingness to help wherever needed.

Attached identifying tags to containers to mark with identifying shipping information.

Operated equipment while observing standard safety procedures. Safely and securely loaded items to prevent damage during transport. Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors. Developed and implemented performance improvement strategies and plans to promote continuous improvement.

MATERIAL HANDLER 02/2021 to 12/2022

Federal Express Memphis, TN

Operated equipment while observing standard safety procedures. Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first. Packed items into appropriate containers for shipment. Attached identifying tags to containers to mark with identifying shipping information.

Removed jams and unblocked conveyor system to maintain flow of goods. Transported inventory items to appropriate locations. Performed cycle counts and inventory control to accurately track product levels.

Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

CERTIFIED NURSING ASSISTANT 08/2015 to 04/2017

Lakewood Nursing And Rehabilitation North Little Rock, AR Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices. Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

CERTIFIED NURSING ASSISTANT 06/2012 to 07/2014

Robinson Nursing And Rehabilitation North Little Rock, AR Helped patients effectively manage routine bathing, grooming and other hygiene needs.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

CLASSROOM ASSISTANT 01/2003 to 12/2007

North Hills Child Unit Sherwood, AR

Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes. Assisted teachers with classroom management and document coordination to maintain positive learning environment.

EDUCATION Master Of Applied Science Nursing EXPECTED IN 12/2023 University Of Arkansas At Little Rock, Little Rock, AR Certified Nursing Assisting Physical Anatomy 05/2012 Medlinc, Little Rock Arkansas

Medical Assisting Physical Anatomy 11/2004

Remington College Of Nursing, Little Rock Arkansas

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