Center Agent Call

Sifeddine Houam

*********.*****@*****.*** +971*********

SHARJA, Al nud al Qasimia bldg 10, ammar bin yassir st, Education

Master's degree in organizational communication 2018/2020 university of Algiers 3

Bachelor's degree in information and communication sciences 2016/2018 university of Algiers 3

Baccalaureate of secondary education in 2015

Formation

EF SET English test 7 SEP 2022

results B2 upper intermedate

Employment

2020-2022 call center agent at '' ooredoo telleommunications '' our biggest goal was to make clients satisfied.

answer customer calls and handle their problems immediately. Provide customers with the latest organization's offers. 2018-2020 customer service at '' pro foot dz ''

Help customers before and after they buy our products. Try to make them have the best experience so they become clients.

Provide support at anytime with any channel the client wants '' email.. phone

2017-2018 Purchasing Manager in a supermarket

make a list of products that we dont have on storage talk to client and ask about products they want us to bring My goal was to build trust between the client and the company So they feel like they are at home and come back every time. Achievements

What's quite remarkable in all the job experiences that i had is that i maneged to make the majority of the clients satisfied, mostly by being kind respectful handling their needs as fast as possible. Personal details

Date of birth

August 9, 1997

Gender

mate

Nationality

Algerian

Skills

Great communication skills

able to work under pressure

Respectful & Punctual

handle multiple tasks at once

solve problems as fast as

possible

Languages

English

Arabic

French

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