Customer Service Representative
Resume:
LeKeta R. Blount
Ridgeland, MS 39157
662-***-**** (C)
601-***-**** (H)
**********@*****.***
I am currently an active Lead CPhT, Certified Pharmacy Technician with about 17 years of Pharmacy experience. I have experience in retail as well as in long-term care. I have been certified since July of 2005. I do have experience in IV preparations and aseptic techniques. Also, I have knowledge in sterile and non-sterile compounding. I have knowledge in various computer programs and operating systems. I work well with people and I am very much a "team-player." I have a passion for pharmacy that I feel is vital in this area of healthcare. I have been awarded and acknowledged with several honors for providing exceptional customer service at my current as well as previous employers.
WORK EXPERIENCE
Lead Certified Pharmacy Technician
January 2015 - present
The Kroger Co Madison, MS
As lead Certified Pharmacy Technician, my roles include: data/order entry of prescriptions, any communication necessary with physicians or medical personnel in regards to patient care or prescription therapy, prescription clarification, insurance billing (commercial insurance, Medicare part D and DME) and prior authorization submission/resolution, production (filling prescriptions), mixing and acute compounding of medications, exceptional and personalized customer service, inventory maintenance, inventory ordering and balancing, maintenance and replenishment of the Parata Max dispensing robot and training and coaching of new-hires. I also utilize multiple computer operating systems to complete daily tasks and duties.
Certified Pharmacy Technician
April 2014 - January 2015
CVS Caremark Corporation Brandon, Mississippi
Duties included: data/order entry, production of prescription orders, exceptional retail pharmacy customer service, order/ any communication necessary with physicians or medical personnel in regards to patient care or prescription therapy, prescription clarification, insurance billing and prior authorization submission/resolution, purchasing of medications, inventory balance and maintenance, maintenance and replenishment of the Omnicell dispensing robot, training and motivating new hires. I also helped out (floater tech) at several other locations when they needed assistance.
CPhT
November 2007 - September 2013
Pharmerica Corporation Ridgeland, Mississippi
My Duties were: In a long-term care setting; data/order entry of prescriptions, any communication necessary with physicians or medical personnel in regards to patient care or prescription therapy, prescription clarification, insurance billing and prior authorization submission/resolution, production (filling prescriptions), mixing and acute compounding of medications, exceptional and personalized customer service, inventory maintenance, inventory ordering and balancing, and training and coaching of new-hires. I also utilize multiple computer operating systems to complete daily tasks and duties.
Certified Pharmacy Technician
October 2003 - November 2007
Walgreens Pharmacy Ridgeland, Mississippi
Healthcare Services
Customer Service Representative
June 1999 - April 2003
K Mart Pharmacies, Inc. Yazoo City, Mississippi
Retail
EDUCATION
High School or equivalent, Diploma,
Yazoo County High School Yazoo City, Mississippi
Some College Coursework Completed, Nursing, Biology,
Holmes Community College Goodman, Mississippi
Bachelor of Science Degree, Biology (Pre-Med),
Jackson State University Jackson, Mississippi
LICENSE
Certified Pharmacy Technician
Mississippi Board of Pharmacy
CERTIFICATION
Certified Pharmacy Technician
July 2005
PTCB
Pharmacy Technician Certification Board
LANGUAGES
English
Fluent
PROFESSIONAL MEMBERSHIPS / AFFILIATIONS
National Society of Leadership and Success
INTERESTS
Family/Children, Helping others in need, Basketball, Volleyball
Contact this candidate