Customer Service Data Entry

William R. Paul, III

**** ****** ** **, *******, Georgia, 30224, US • 678-***-**** • ***********@*****.*** In-depth understanding of transportation laws and regulations. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the freight business. Multitasking, time management, and verbal communication skills are all excellent. MS Office

Project organization

Problem resolution

Customer service

Contract Management

Communications

Supervision

Business operations

Materials management

Performance maximization

Cost control and tracking

Diesel Mechanics - Diesel Mechanic Technician Certificate - 2018 Wiregrass Arena - Nicholls, GA

Medical Assisting - Some college (No degree)

Southern Crescent Technical College - Griffin Campus - Griffin, GA Office Technology

Math 101

English 101

Anatomy & Physiology

Pharmacology & Toxicology

Phlebotomy

Criminal Law - OJT - 2019

Coffee Correctional Facility Library - Nicholls, GA Researching Statutory Code

Note Taking

Preparing Data for Client Files

Legal Writing

Researching Case Law

Criminal Procedure

Latin Terminology

Researching GA Rules of Evidence

Researching GA Criminal Trial Practice

Drafting Legal Documents

Christianity & Spritual Warfare - Certificate of Graduation - 2017 The School of Christ - Beaumont, TX

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Combat Emergancy Medical Treatment - Diploma - 2001 Hospital Corpschool - Great Lakes U.S. Naval Training Center Combat

Emergency Medical Technician

Triage

Mass Casualty Triage

Anatomy & Physiology

Pharmacology & Toxicology

Medications & Adverse Reactions

Suture

Medication Administration

Performing Minor Procedures

Tri-Care Patient Scheduling

Performing Well Baby Examinations

Line Haul Clerk - August, 2021 to Present

Old Dominion Freight Line - Conley, GA

I accomplish data entry with ease for my manger's reports to superiors. I analyze data and graph charts to resolve errors committed by drivers. I audit driver's electronic logs ensuring D.O.T. regulations are being followed. I create solutions for problems, coaching drivers on their responsibilities. I solve complicated issues, improve operations, and provide excellent customer service. Investigator/Litigation Paralegal - June, 2019 to July, 2021 David G Brisendine III Pc Attorney at Law - Zebulon, GA Investigated facts and laws to determine causes of action and prepare cases. Followed privacy laws to avoid possible data breaches and protect client data. Developed and managed up to 300 property damage cases over a two years. Met with clients and other parties involved to gather and track case information. Assisted with client interviews and took meticulous notes for inclusion in reports using Office 365 including Excel and Word. Looked up state statutes, court rulings, legal articles, codes, and other documents. Examined and generated memos on statutory law, case law, and state regulations using online research databases such as Westlaw, Justia, Lexus Nexis and print sources.

CEO Owner & Founder - February, 2019 to Present

Affordable Legal Research Consultants, LLC - Griffin, GA I research case law, statutory code, GA Court Rules and Procedures, draft motions, draft briefs, multiple different titled pleadings, track case information using data in different platforms, perform excellent customer service, and provide attorneys with all legal needs possible. I listen to clients, document case information, and perfectly provide it to professional GA Bar Associated practicing attorneys. I use computer programs to provide my company with clients inside the GA Dept. of Corrections that need representation in post conviction assistance.

I perform mediation note taking and turn it into data in our company database for use in criminal and civil cases. Received a 2.0 Customer Service achievement award at Old Dominion Freight Co. in August, 2022. Received a National Defense Service Medal in the U.S. Navy, for defending America during the time of war in Afghanistan Sept., 2001. Received a National Defense Service Medal in the U.S. Army National Guard, for defending America during the time of war in Afghanistan May, 2006.

Received a Global War on Terrorism Medal, recognized for active duty service during this campaign, 2003. Awarded Expert Rifle Ribbon, Feb., 2001

Awarded Automatic Rifleman Marksman Ribbon, Feb., 2007. WORK HISTORY

ACCOMPLISHMENTS

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