Unit Head- Settlement Operations

ORE-OLUWA FALETI

*************@*****.***

PERSONAL PROFILE

A professional with transferable skills gained in the retail sector and settlement operations, respectively. Possesses a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. Experienced and goal oriented financial officer with a demonstrated track record of preparation and analysis of financial reports, seeking a challenging and inspiring role in a leading and growth-oriented business organization that promotes personal and professional development where my skills and competences can be utilized through efficient and effective discharge of responsibilities for value increment with a competitive reward and recognition. SKILLS GAINED FROM EXPERIENCE

-Financial analysis and forecasting

-Regulatory compliance

-Flexibility and teamwork

-Analytical thinking and time management

-Operations and cash management

-Technology integration and efficiency improvements

-Negotiation skills to aid beneficial business developments EDUCATION HISTORY

BABCOCK UNIVERSITY, NIGERIA 2009-2013

B.Sc. INTERNATIONAL LAW AND DIPLOMACY (Second Class Upper Division) WORK EXPERIENCE

*September 2020 till Date:

AXA Mansard Insurance – Head Office – 1412 Ahmadu Bello Way, Victoria Island, Lagos Unit Head Outflows (Settlement Operations)

• Negotiated with banking partners for a 6% reduction on bank charges across all outward payments

• Developed innovative workflows to mitigate manual processing of payment requests- which increased efficiency by 12%

• Collaborated with technology team and other stakeholders on business process(es) improvement.

• Encourage team members to act and look for opportunities to learn and develop themselves.

• Developed and managed goals and objectives for the outflows team, delegate targets for respective member of the team.

• Analysed and implemented customers ‘feedback forms to develop training sessions.

• Facilitate and present periodic trainings to new hires and, team members.

• Researched and developed an onboarding plan for new employees.

• Managed multiple initiatives while delivering continuous support to the existing team.

• Identify areas for process and client service improvements on an ongoing basis in line with business, market and product, process developments.

• Reconcile transactions with the billing system, performs billing-related research, and coordinate settlements.

• Create and produce business financial analysis reports to aid Management decision–making.

• Support project management functions by gathering key data, preparing monthly metrics for management reporting, and ensuring compliance with established management procedures.

*August,2019 – August 2020:

AXA Mansard Insurance – Head Office – 1412 Ahmadu Bello Way, Victoria Island, Lagos Settlement Operations Analyst

• Processing and execution of outbound currency payments via SWIFT or alternative payment systems

• Adherence to all internal regulatory, anti-money-laundering, anti-terrorist-financing and related policies and procedures

• Liaise with local and foreign banking partners to resolve banking issues.

• Identify areas for process and client service improvements on an ongoing basis in line with business, market and product developments.

• Reconcile transactions with the billing system, performs billing-related research, and coordinate settlements.

• Create and produce business financial analysis reports to aid Management decision–making.

• Analyses, synthesizes and compares information to understand issues, identify cause/effect relationships and explore alternative solutions to support sound decision making.

• Support project management functions by gathering key data, preparing monthly metrics for management reporting, and ensuring compliance with established management procedures.

*March,2018 – July 2019:

AXA Mansard Insurance – Head Office

Settlement Operations Executive Trainee.

• Produce reports and controls to ensure accuracy and compliance to regulatory workflows.

• Reconciliation of client funds received to settle local and FX transactions.

• Instruction, processing and execution of outbound currency payments via SWIFT or alternative payment systems

• Liaise with local and foreign banking partners to resolve banking issues.

• Execute daily settlement operation process for all settlement service processing cycles. ACHIEVEMENTS

• Automation of processes in the settlement group

• Designed the automated process for depositing of cheques and drafts.

• Enhanced the straight-through process for the cross-ledger postings of all expenses March,2016 – February 2018:

AXA Mansard Insurance – Head Office

Financial Institutions Sales Trainee.

• Signing up new Financial Institution (FI) partners and covering their retail loan risk exposures.

• Prepared financial reports and rendition required for management decision making in the retail sale division.

• Sales and customer service focused.

• Commitment to prospecting and developing client base.

• Build productive client relationships.

• Advise and recommend coverage and policies.

• Recommending additional insurance products/policies that benefit the clients.

• Committed to continuous improvement.

ACHIEVEMENTS

• Exceeded sales quota in 2016.

• Achieved personal monthly revenue production quotas.

*January,2015 – January 2016:

DASBETH FARMS (VOLUNTEER) – Ogun State

Farm Manager

• Analyse existing operations, crops, livestock, staff, and financial documents and recommend improvements.

• Inspect the different divisions -crops, livestock.

• Ensure seeds, fertilizers, pesticides, and other supplies are regularly restocked.

• Monitor the entire production activities, ensure the actual production is in accordance with production goals set.

*November,2013 – November 2014:

LEADERS INTERNATIONAL SCHOOL (NYSC) – Ogun State

TEACHER

• Designed lesson plans and educate students at all levels on social education based on national curriculum guidelines.

• Assigned homework, grading tests, and document progress of students.

• Encourage student participation in lessons and in other school-related activities.

*April,2010 – September 2010:

Guaranty Trust Bank Plc. (Intern) – Commercial road II Apapa, Lagos Bulk Teller

• Timely receipt and processing of currency and check deposits from customers in accordance with established procedures and controls

• Verify and reconcile ledger balances for individual cash drawers.

• Ensure quality services to customers.

TRAININGS ATTENDED

• Consistent training on Emotional Intelligence

• Advanced MS Excel trainings

• Creative thinking training

• Consistent Anti-money laundering trainings

CERTIFICATES

• Professional in Human Resources (PHRi)

• Certificate of course- Anti bribery and corruption

• Certificate of completion- Anti money laundering and counter terrorism Financing.

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