Entry Clerk Data
Resume:
James Ice
Customer service assistant
Indianapolis, IN 46218
**********@*****.***
Seeking a challenging and rewarding career in IT Technical professional to gain experience and be able to help one or many people who may need technical help and also enhance my abilities as an IT Technical professional.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Engaging Solutions, LLC - Indianapolis, IN
May 2021 to December 2021
Inbound/outbound call center helping members complete medical questionnaires Keen eyes with detail and data entry
build rapport with members
Answer any questions member may have like finding a physician or a dentist for the member Forklift Operator/Material Handler
ULG Staffing Company - Indianapolis, IN
May 2020 to June 2021
Count parts put them away help with the receiving orders and materialistic Accounting Clerk
Kelly Services - Indianapolis, IN
June 2015 to October 2018
collection tons of information from several internet sources and then redistribute that information to end users or company employees. Also managed the accounts payable clients as well as organize all company data in quick books to further the growth and economic structure of that company. Found ways to lower cost and still manage to be efficient in delivering important resources to the company clients and even the community.
Intent Analyst
Interactions - Indianapolis, IN
April 2014 to June 2015
Responsibilities
Listen to calls and input data given into computer and help customers get to where they needed to get to on the automated system.
Accomplishments
I became one of the top analyst in the company. I helped some of my colleagues understand the function of the job.
Skills Used
Mostly typing and correctly inputting information into the computer for specific clients and customers Programmer Analyst II
Tyco - Indianapolis, IN
April 2013 to June 2014
Responsibilities
Build the programming shell for techs to install security systems for small businesses and all major companies. Transfer data from paperwork to the system in which the techs used to set-up these security systems.
Accomplishments
Helped a lot of businesses feel a little safer when it came to the safety of their business. Skills Used
Major attention to detail. Understanding what i'm inputting into the system in order for the techs to successfully install the security system.
Customer service assistant
SBC INTERNET SERVICES
April 2012 to April 2013
• Helped customer install and troubleshoot their internet
• Answered phone promptly
• Delivered best in class customer service
• Provided helpful information to bring up customers home network as well as answered any questions regarding products and services
Computer Technician
Bell Techlogix
September 2009 to April 2012
• Upgraded routers and run upgrade script
• Verified the upgrade and label the version of the routers
• Understanding of the production support process
• Installed drivers and update firmware
Independent IT Contractor
Siemens
September 2008 to March 2009
Hooked up Lexmark series printers onto networks in dialysis clinics or any other medical building that relies on printers for everyday use
Work Study Student
ITT Educational Services Inc. - Indianapolis, IN
September 2007 to September 2008
Work Study
• Took care of the school's network
• Monitored all labs and work places for students
• Logged students on and off the wireless internet at school
• Assisted the main SST with any problems that arose
• Learned the proper way to make internet cables and how to do punch downs Education
Associate of Applied Science in Computer Network Systems ITT Technical Institute - Indianapolis, IN
August 2006 to June 2010
Skills
• Computer Networking
• Firmware
• Operating Systems
• Linux
• Security System Experience
• Scripting
• Active Directory
• C/C++
• SQL
• Technical Support
• System Administration
• Java
• VMWare
• Forklift
• Security System Experience
• Software Troubleshooting
• Microsoft SQL Server
• DHCP
• DNS
• TCP/IP
• Microsoft Windows
• LAN
• Microsoft Windows Server
• Network Support
• Python
• ServiceNow
• WAN
• Help Desk
• Remote Access Software
• Network Firewalls
• Shell Scripting
• Network Engineering
• Microsoft Exchange
• VoIP
• Azure
• Network Monitoring
• Network administration
• IT management
• Information security
• Software development
• Software deployment
• Computer hardware
• Customer support
• Analysis skills
Certifications and Licenses
Forklift Certification
Assessments
Data Entry Clerk — Highly Proficient
October 2019
Maintaining data integrity by detecting errors.
Full results: Highly Proficient
Data Entry — Highly Proficient
September 2019
Entering data quickly and accurately
Full results: Highly Proficient
Basic Maintenance and Repair — Proficient
September 2019
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.
Full results: Proficient
Data Entry — Proficient
September 2019
Entering data quickly and accurately.
Full results: Proficient
Administrative Assistant — Familiar
September 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Personality: Customer Service Fit — Familiar
September 2019
Assesses personality traits that result in high-quality customer service. Full results: Familiar
Reliability — Completed
August 2019
Tendency to be dependable and come to work
Full results: Completed
Technical Support — Proficient
May 2019
Applying protocols to identify errors and solutions in order to maintain system function. Full results: Proficient
Customer Focus & Orientation — Completed
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Technical support — Familiar
December 2020
Performing software, hardware, and network operations Full results: Familiar
Supervisory skills: Motivating & assessing employees — Proficient January 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Basic computer skills — Proficient
January 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Proficient
Management & leadership skills: Planning & execution — Completed April 2021
Planning and managing resources to accomplish organizational goals Full results: Completed
Technical support: Customer situations — Proficient December 2020
Responding to technical support situations with sensitivity Full results: Proficient
Work style: Reliability — Familiar
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Customer focus & orientation — Familiar
May 2021
Responding to customer situations with sensitivity Full results: Familiar
Software developer skills — Completed
June 2021
Designed by engineering managers and real-world employers, this test gives you hard data points to evaluate technical competency
Full results: Completed
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Technical support — Familiar
August 2021
Performing software, hardware, and network operations Full results: Familiar
Technical support: Customer situations — Completed August 2021
Responding to technical support situations with sensitivity Full results: Completed
Software developer fit — Completed
June 2021
Measures the traits that are important for successful software developers Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills summary
• Ability to repair computers and electronics
• Run software, check software, install software, and uninstall software
• Repair hard drives operating systems
• Experience in building computers, taking them apart and putting them back together
• Can work out of Linux, Microsoft, Adobe, and Cisco
• Customer service and communication skills
• Entry level speaking and understanding of Spanish, French, Latin
• Supervision and management
• Security experience
• Quality control
Contact this candidate