James Ice

Customer service assistant

Indianapolis, IN 46218

adtmwn@r.postjobfree.com

+1-317-***-****

Seeking a challenging and rewarding career in IT Technical professional to gain experience and be able to help one or many people who may need technical help and also enhance my abilities as an IT Technical professional.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Engaging Solutions, LLC - Indianapolis, IN

May 2021 to December 2021

Inbound/outbound call center helping members complete medical questionnaires Keen eyes with detail and data entry

build rapport with members

Answer any questions member may have like finding a physician or a dentist for the member Forklift Operator/Material Handler

ULG Staffing Company - Indianapolis, IN

May 2020 to June 2021

Count parts put them away help with the receiving orders and materialistic Accounting Clerk

Kelly Services - Indianapolis, IN

June 2015 to October 2018

collection tons of information from several internet sources and then redistribute that information to end users or company employees. Also managed the accounts payable clients as well as organize all company data in quick books to further the growth and economic structure of that company. Found ways to lower cost and still manage to be efficient in delivering important resources to the company clients and even the community.

Intent Analyst

Interactions - Indianapolis, IN

April 2014 to June 2015

Responsibilities

Listen to calls and input data given into computer and help customers get to where they needed to get to on the automated system.

Accomplishments

I became one of the top analyst in the company. I helped some of my colleagues understand the function of the job.

Skills Used

Mostly typing and correctly inputting information into the computer for specific clients and customers Programmer Analyst II

Tyco - Indianapolis, IN

April 2013 to June 2014

Responsibilities

Build the programming shell for techs to install security systems for small businesses and all major companies. Transfer data from paperwork to the system in which the techs used to set-up these security systems.

Accomplishments

Helped a lot of businesses feel a little safer when it came to the safety of their business. Skills Used

Major attention to detail. Understanding what i'm inputting into the system in order for the techs to successfully install the security system.

Customer service assistant

SBC INTERNET SERVICES

April 2012 to April 2013

• Helped customer install and troubleshoot their internet

• Answered phone promptly

• Delivered best in class customer service

• Provided helpful information to bring up customers home network as well as answered any questions regarding products and services

Computer Technician

Bell Techlogix

September 2009 to April 2012

• Upgraded routers and run upgrade script

• Verified the upgrade and label the version of the routers

• Understanding of the production support process

• Installed drivers and update firmware

Independent IT Contractor

Siemens

September 2008 to March 2009

Hooked up Lexmark series printers onto networks in dialysis clinics or any other medical building that relies on printers for everyday use

Work Study Student

ITT Educational Services Inc. - Indianapolis, IN

September 2007 to September 2008

Work Study

• Took care of the school's network

• Monitored all labs and work places for students

• Logged students on and off the wireless internet at school

• Assisted the main SST with any problems that arose

• Learned the proper way to make internet cables and how to do punch downs Education

Associate of Applied Science in Computer Network Systems ITT Technical Institute - Indianapolis, IN

August 2006 to June 2010

Skills

• Computer Networking

• Firmware

• Operating Systems

• Linux

• Security System Experience

• Scripting

• Active Directory

• C/C++

• SQL

• Technical Support

• System Administration

• Java

• VMWare

• Forklift

• Security System Experience

• Software Troubleshooting

• Microsoft SQL Server

• DHCP

• DNS

• TCP/IP

• Microsoft Windows

• LAN

• Microsoft Windows Server

• Network Support

• Python

• ServiceNow

• WAN

• Help Desk

• Remote Access Software

• Network Firewalls

• Shell Scripting

• Network Engineering

• Microsoft Exchange

• VoIP

• Azure

• Network Monitoring

• Network administration

• IT management

• Information security

• Software development

• Software deployment

• Computer hardware

• Customer support

• Analysis skills

Certifications and Licenses

Forklift Certification

Assessments

Data Entry Clerk — Highly Proficient

October 2019

Maintaining data integrity by detecting errors.

Full results: Highly Proficient

Data Entry — Highly Proficient

September 2019

Entering data quickly and accurately

Full results: Highly Proficient

Basic Maintenance and Repair — Proficient

September 2019

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.

Full results: Proficient

Data Entry — Proficient

September 2019

Entering data quickly and accurately.

Full results: Proficient

Administrative Assistant — Familiar

September 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar

Personality: Customer Service Fit — Familiar

September 2019

Assesses personality traits that result in high-quality customer service. Full results: Familiar

Reliability — Completed

August 2019

Tendency to be dependable and come to work

Full results: Completed

Technical Support — Proficient

May 2019

Applying protocols to identify errors and solutions in order to maintain system function. Full results: Proficient

Customer Focus & Orientation — Completed

May 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed

Technical support — Familiar

December 2020

Performing software, hardware, and network operations Full results: Familiar

Supervisory skills: Motivating & assessing employees — Proficient January 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Basic computer skills — Proficient

January 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Management & leadership skills: Planning & execution — Completed April 2021

Planning and managing resources to accomplish organizational goals Full results: Completed

Technical support: Customer situations — Proficient December 2020

Responding to technical support situations with sensitivity Full results: Proficient

Work style: Reliability — Familiar

June 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar

Customer focus & orientation — Familiar

May 2021

Responding to customer situations with sensitivity Full results: Familiar

Software developer skills — Completed

June 2021

Designed by engineering managers and real-world employers, this test gives you hard data points to evaluate technical competency

Full results: Completed

Customer service — Proficient

May 2021

Identifying and resolving common customer issues

Full results: Proficient

Technical support — Familiar

August 2021

Performing software, hardware, and network operations Full results: Familiar

Technical support: Customer situations — Completed August 2021

Responding to technical support situations with sensitivity Full results: Completed

Software developer fit — Completed

June 2021

Measures the traits that are important for successful software developers Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills summary

• Ability to repair computers and electronics

• Run software, check software, install software, and uninstall software

• Repair hard drives operating systems

• Experience in building computers, taking them apart and putting them back together

• Can work out of Linux, Microsoft, Adobe, and Cisco

• Customer service and communication skills

• Entry level speaking and understanding of Spanish, French, Latin

• Supervision and management

• Security experience

• Quality control

Contact this candidate