Operations Manager Customer Service
Resume:
Jessica Stratton
Day Maker, and Lover of All Things Beautiful
Minneapolis MN
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I am driven to exceed my goals. I built a long term clientele. I create and maintain positive peaceful guest relationships. . I strive to deliver positive experiences with integrity, and grace. Willing to relocate: Anywhere
Work Experience
Independent Stylist/Wedding Day Maker
Luminous Beauty-Minneapolis, MN
September 2022 to Current
Design Create and give each Bride or guest the desired look, I travel to specific venues and with in about 4 hours the bridal party is complete. I have also styled hair for Red Carpet movie reveals, Interviews, the list is always evolving. I I am looking for the specific opportunity to be inspired by venues as I would love to own my own. I take pride in giving the best and most heart felt personal reflection opportunity while enhancing the beauty that already exitsts. I have always loved weddings and event styling. I love traveling to each venue and hearing the details that make their big day dreams come true. I have over 12 years experience in the beauty industry and I live for the chance to create beauty wherever I go.
Cosmetology Instructor/barber
Rituals Institute - Billings, MT
August 2021 to July 20 Bold Beauty
October 2019-August 2021
I Began my Educator's Journey just one year after graduating beauty school, in February 2011. I worked for Aveda and with the education they provided and the recruitment from the school I attended, I took the program. My teaching technique and style is one of a kind. I developed and maintained a lifelong relationship while sharing my gifts and sharing how to give the best guest experience with each student. I planned lessons, and daily activities. I supervised, Educated, and coached, counseled and kept peace in practical and theory with 100s of successful Barbers and stylists. Shortly after getting my instructor's license I went back to obtain my barbers license. Just more passion to share. I taught off and on for the last 10 years. My students live in my heart. They taught me to see the amazing educator I am, and I loved the connection and opportunity to be a part of the journey. Operations Manager for Mountain West Properties LLC Mountain West Properties LLC - Billings, MT
October 2017 to November 2019
Continued on next page
Operations Manager Continued…
I managed and maintained all aspects of property management. As the operations manager I was responsible for 52 rental units, 3 being commercial businesses, and 1 contract for deed. I worked as a Landlord. I manage all tenant screening. tenants moving in or out, rent collection and notices, I did all bookkeeping and accounts payables and receivables. I handled all advertisement, and marketing for the business. Updated availability. Maintained all utility connection and disconnection. I scheduled and organized showings, 6 month inspections and maintenance. I answered ater hour emergencies and delt with HRDC and Sec 8. I filed copies, and maintained organization and scheduling for all services parts, mailing and communications with over 100 vendors regularly. I was responsible for filing eviction notices and court documentation. I also do updates and design work on the homes. I represent the company in all aspects with legal situations. I can work from my phone, or laptop, and go above and beyond to provide impeccable performance.
Stylist
Dillard's Aveda Salon - Rimrock Mall
August 2016 to Present
As a stylist I work daily with the public. I strive to achieve and succeed with every service I provide. Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Stylist, educator, and coordinator
Brookside Gardens salon and Event Center - Berthoud Co - Berthoud, CO January 2016 to March 2016
Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientèle.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Operated a POS system to itemize and complete multiple customer purchases. Dedicated to continuously improving sales abilities and product knowledge.
Educator
Bold Beauty Academy - Billings, MT
February 2011 to June 2013
I Worked daily with cosmetology students, lesson planned and coordinated class activities. Server Bartender and Manager
Jake's - Billings - Billings, MT
February 2001 to May 2012
Moes Moundsview, MN CONTINUED…
Server Bartender and Manager cont…
I started my career in the service industry when I was 15 at a Radisson Hotel restaurant. When I turned 18 I started as a cocktail waitress in a poker card room. I soon trained as a bartender and was in charge of maintaining a very popular Crystal Lounge In Billings,MT . I have always loved to see people happy for the last almost 30 years I have managed an atmosphere, employees and guest experiences. I Conducted impeccable customer service. Catered to large banquets, wedding parties, office luncheons, business meetings and more. I managed cash transactions. I counted the inventory. I did payroll and scheduling, created and organized specials and events. I live by Integrity, and I practice with intent to give an experience to remember. Education
Associate of Arts in Cosmetology
Academy of hair skin and nails
2010
GED
Lincoln center - Billings, MT
2001
Skills
• CASH (10+ years)
• SALES (10+ years)
• CASH MANAGEMENT (10+ years)
• CLIENT RELATIONS (10+ years)
• CREDIT (10+ years)
• training
• Nail Care
• POS
• Inventory Control
• Hair Styling
• Management
• Profit & Loss
• Process Improvement
Additional Information Special Skills
Quick learner POS systems expert Appfolio and Quicken Knowledge Creative problem solver Multi-line phone talent Exceptional communication skills Credit card processing Strong client relations Strategic sales knowledge Floor set design expertise Local/state health laws knowledge Proficient in cash management
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