Support Specialist Customer Service

DORIAN

BREWINGTON

************@*****.*** 612-***-****

Roseville, MN 55113

PROFESSIONAL SUMMARY

Dedicated professional bartender with 16 years in customer service. Good at trouble-shooting problems and building successful solutions and time management. Excellent verbal and written communicator with strong background, cultivating positive relationships and exceeding goals. Extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

SKILLS

Google Drive

Microsoft Word

Cultural awareness

Skill building

Staff training

Responsible Alcohol Service

Aloha POS

Cocktail Service

Knowledge of Craft and Microbrews

Teamwork and Professionalism

Responsible Serving

Outstanding Hospitality and Guest Service

Cash Handling and Management

Bar Operations and Logistics

WORK HISTORY

Positive Support Specialist Integrity Living Options - Minneapolis, MN 01/2021 - Current

Managed client-specific behavior reduction strategies in line with behavior intervention plan

Updated records, files and documentation and progress notes of clients treatment plans and wrote reports for supervising professionals

Helped clients gain insight, establish goals, and create future plans to achieve success

Created and maintained precise and accurate models, charts and reports.

Provided emergency response in crisis situations to diffuse tensions and prevent violence.

Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.

Bartender Liquid Motion - Minneapolis, MN 05/2021 - Current

Polished glassware, bussed tables and removed debris to keep customer areas clean.

Set up glassware, liquor and other necessary supplies for special events.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers

Kept alcoholic beverages well-stocked and organized to meet expected demands.

Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Adhered to state laws regarding alcoholic beverage services and customer regulations.

Managed cash and bar revenue during special promotions or sporting events.

Bartender The Unofficial - St.anthony, MN 05/2020 - 06/2021

Kept bar presentable and well-stocked to meet customer needs.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Adhered to state laws regarding alcoholic beverage services and customer regulations.

Polished glassware, bussed tables and removed debris to keep customer areas clean.

Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Upsold daily specials and beverage promotions to exceed daily sales goals.

Barender, Server/ Trainer Bar Louie - Minnetonka, MN 09/2013 - 02/2018

Created, updated and implemented training plans in collaboration with restaurant management.

Trained new team members on restaurant procedures, menu items and performance strategies.

Prepared custom drink orders by accurately measuring and mixing house ingredients.

Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Verified drinking age requirements of customers by carefully reviewing photo identification.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Maintained relationships with restaurant vendors to facilitate effective inventory management

Educated bartenders and servers on responsible service protocols.

EDUCATION

Minneapolis community and technical college - Minneapolis, MN

Coursework in sociology, criminology, behavioral health, social services Continuing education in mental health and mindfulness Certified Postpartum Doula, Edina: Criminal Justice

CERTIFICATIONS

TIPS certified

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