Data Entry Customer Service

Work History

Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Astute Call Center professional offering polished communication skills. Experience: SPSS, Ruby on rails, Atom, Word Processing, Coding skills, Microsoft Powerpoint, Microsoft Word, Data entry, Documentation Management.

2022-11 - Current Project Scrum Master

TEMAN CONSULT INC Accounts, Texas City, TX

Led sprint reviews and planning meetings to promote full team engagement. Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.

Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.

Ensure 100% of Scrum activities were tacked, kept up to date, and reported. 2017-07 - 2019-12 Technical Support Analyst

Queensborough Community College, Bayside, NY

Assisted in Software and hardware installation and troubleshooting as directed by staff mentor

Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.

Helps evaluate and identify problems with user's computers in order to provide either solutions or contact support staff

Monitored systems in operation and quickly troubleshot errors. Perform much of basic networking installation and repairs on network while reporting to network administrator.

2017-11 - 2019-08 Customer Service Specialist

Imperial LLC, NYC, NY

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provide excellent customer service, answering questions, and handling complaints from clients.

TEMITOPE OLUWATUYI

IT SPECIALIST/ TECHNICAL SUPPORT

Address Watervliet, New York, 12189

Phone 929-***-****

E-mail ******************@*****.***

Education

Certifications

Achievements

Maintained and managed clients files and databases. Provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.

2017-08 - 2019-12 Associate of Applied Science: Information Technology Queensborough Community College of The City University of New York - Oakland Gardens, NY

Member of Volunteer Experience STEM Department Student Organization. Project Tech Lead (Ruby on rails)

2020-08 - 2022-12 Bachelor of Arts: Homeland Security/Informatics SUNY At Albany - Albany, NY

Professional development completed in Capstone Project Dean's List [Spring 2021, Fall 2021, Spring 2022]

2022-03 Information Security Basics (DHS), Leadership and Influence, Digital Forensics Basics, MCP - Microsoft Certified Professional, CSM (Scrum Master). Resolved product issue through client testing.

Endorsements in software development and mobile applications. Completed intensive training in database fundamentals and software engineering. Used Microsoft Excel to develop inventory tracking spreadsheets.

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