Front Desk Customer Service
Resume:
Carmel Monaco
******@*****.***
Work Experience
Manager Self Storage Facility
(closed the doors)
Vista, CA 92084
July 5th, 2016 / December 30th, 2021
Front desk customer service, meet and greet customers in a professional and friendly manner. Rent storage units, review terms of rental agreement along with company rules, making sure new customers understood company rules and if broken tenant will receive a termination notice to vacate. Monitor and answer email inquiries.
Handling of confidential information, process credit cards, cash and check payments, take walk-in payments, payments over the phone, set up auto payments in computer, handling in a professional manner evictions and termination notifications. Promoting all unit specials for the week.
Enter all tenant information into the computer for new rentals. Selling packaging supplies and monitor inventory. Make daily bank deposits, print accounting reports, and balance cash drawer. Monitor gate access, camera surveillance, and routine walk around to ensure unit security and perform lock checks early morning and just before closing.
Execute all necessary documents associated with leasing and maintaining all tenant records. Answer all email inquiries and update tenant information such as emails, resident address and phone numbers.
Review delinquent accounts, call tenants regarding past due payments, print and mail all late and lien letters. Monitor delinquent accounts for auction setup, assist with online auctions, collect winning bid funds, and assist with all auction paper work. Call on equipment repairs, cleaning of all units prior to rental and after units have been vacated.
Work Experience
Cherish Care/Part time
Fontana, Ca 92336
May 1, 2021/ Current
Daily empathy child care for a special needs child who is autistic. Working with Autistic children helping parents to establish a routine that is stable for the child, working with sensory sensitivity, integrating interest, teaching use of colorful visual aids, deliver instruction visually, and helping to teach social skills.
Education: Fontana High School, Fontana, CA 92335, Graduated
Education: some collage in General Studies, San Bernardino Valley
College
Certifications: CPR Certification
Certifications: First Aid Certification
Skills Basic computer, office equipment, phones, cash handling,
credit card processing, postal machines,
and problem, typing, express packaging, insurance
verifications, document proofing
Contact this candidate