Tech Support Customer Service
Resume:
Kirk Story
Baton Rouge, La. ***14
***********@*****.***
Summary: Experienced educated professional. Skilled in diagnosing, analyzing, and resolving hardware, software and other network and system problems. Strong customer service background.
Education: Herzing University
Bachelor of Science: Computer Science
Remington College
Associate of Science: Computer Information Systems
Delgado Community College
Associate of Science: Business Administration
Experience:
Connectly (2020 – Present)
Tech Support – Provide tech support to various departments for the State of Louisiana such as DOE, DOTD and DEQ. Support role includes deployment of workstations, repairing workstations and resolving technical issues for employees.
Transformyx (2018 - 2020)
Support Specialist – Provide technical support to students and staff of University View Academy online school. Duties include remoting into user’s MacBook’s and resolving issues such as videos not playing, browsers being hacked and popups. Also, prepared MacBook’s for students and staff by reinstalling operating system, reimaging units and putting client profiles on units. In addition, used JAMF management system to set policies, create groups, and deploy software to MacBook’s.
Tek Systems (2015 -2018)
IT Consultant – Responsibilities included Installing network and computer systems. Maintaining, repairing, and upgrading network and computer systems.
Amedisys (2011 - 2015)
Technical Support – Provided technical support to users for hardware and software issues. Diagnosed and resolved technical issues; Tracked problems and documented resolution.
Macy’s (2008 – 2011)
Merchandiser –Responsible for planning product ranges and preparing sales and stock plans in conjunction with buyers; also work with visual display staff and department managers to decide how merchandise should be displayed to maximize customer interest and sales. In addition, produce layout plans for department and control stock levels based on forecast for each season.
Skills:
Hardware Upgrades Customer Service
Active Directory Multitasking
LAN/WAN Network Configuration
Technical Support Troubleshooting
Critical Thinking Decision Making
Programming Project Planning
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