Customer Service Operations Manager

JIM COFFARO

Phone: 559-***-**** Email: **********@*****.***

Mail: 4897 N. Crystal Springs Ct., Clovis CA 93619

RESUME

“Building Customer Relations and Earning Customer Loyalty are Key to the Success of Every Business. Delivering on Core Values of Integrity, Respect, Reliability & Excellence are Essential”.

Seeking opportunity for employment serving as a Customer Service/Sales Representative and/or Operations Manager. JIM COFFARO brings 25+ years’ Experience, Skills, & Talent in Customer Service, Sales, and Management.

EXPERIENCE

Trained in the Skillset of Communication, Reflective Listening & Conflict Resolution, for better understanding & meeting Customer Needs.

Critical thinking & Problem Solving: Ability to Successfully Defuse & Resolve the toughest Customers/Clients’ complaints, providing Resolution & Great Reviews.

Process Driven: Focus on continuous improvement- using data filtered through respect to drive decisions.

Outstanding Organizational, Prioritization & Time Management Skills.

Technical Skills: Microsoft Office Suite, Word, Excel, Outlook, macOS, IOS, CRM & MLS

WORK HISTORY - *Summary

CUSTOMER SERVICE

General Manager of Retail/Commercial Floorcovering Business selling Carpet, Vinyl, Hardwood Flooring and Window Coverings to retail consumers and commercial clients. Developed and Managed Commercial Accounts, provided Customer Service, purchased materials, and Managed Labor, served as Special Accounts Manager for clients i.e., Hospitals, Universities and Property Management Companies.

MANAGEMENT

Executive Management (CEO/CFO) for Non-profit enterprises with annual revenue 1.5-5M, supervised employees and volunteer staff, managed finances, and facilities, including multiple buildings on 28-acre campus.

SALES

Sold 100’s of New Homes for major New Home Builders providing Sales &

Customer Service to home buyers. Operated/Managed Real Estate Brokerage selling resale homes in California’s Bay Area and Central Valley.

EDUCATION, LICENSES & CERTIFICATES

William Jessup University, Rocklin, CA - Major: Psychology & Counseling, San Jose City College, San Jose, CA - Major: Business Administration, Chamberlin Real Estate School, Campbell, CA - Continuing Education, I.C.F.G., Los Angeles, CA - Ministerial License, Piedmont Hills High School, San Jose, CA: Diploma. California Real Estate Broker License DRE#00368497, California Notary Public Commission #2377646, Certificate in Counseling, California Driver License.

*Detailed Work History & Excellent References upon request

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