It Support Operations Manager
Resume:
Olumide, David Aderehinwo
adtmn9@r.postjobfree.com
CCNA, CTNS, CCNP (ENTERPRISE)
Job Related Summary
● 10+ years of experience as IT Support Engineer/ Implementation Engineer
● 10+ years of experience with LAN/WAN and Active Directory
● 10+ years of experience in implementing security policy and virus protection
● 10+ years of experience with TCP/IP, VLAN, 802.1q trunk, and spanning tree
● Proficient with Microsoft Windows_windows10, Microsoft outlook, word and excel, share point 2019, Google Chrome and Firefox
● Knowledgeable in Syspro and Printer troubleshooting
● Excellent communication and interpersonal skills
● Basic knowledge of configuring AWS cloud native services such as AWS Route 53, IAM, VPC, NACLs, AWS Firewall Manager, Subnets, Security Groups.
Summary
Develops and applies Advanced Radio Frequency engineering theories, methods and research techniques in Solution of Complex technical problems and Projects. Expertise in installation, commissioning and troubleshooting different devices in modern networks.
Skills:
● Excellent telephony skills and good ability to use remote access.
● Extensive knowledge of radio frequency radios and antennas.
● Good knowledge of LAN and WAN. Knowledge of computer hardware and software application.
● Knowledge of wireless Network and mobile Network (BSC, RAN and Core).
● Script running and Network Automation.
● Deployment and Migration and Migration of New sites and carriers in CDMA and LTE
● Good knowledge of windows 7/10, exchange server and Active directory.
● Good knowledge of Cisco devices. Basic knowledge of digital transmission, fiber, data communication and antenna systems.
● Good knowledge of TCP-IP. Knowledge of digital transmission, fiber, data communication and antenna systems.
● Network Monitoring and Optimization.
● Knowledge of Fiber equipment i.e. Light source and OTDR.
● Good knowledge of splunk and Network monitoring tools.
● Layer 4 and Layer 7 Firewalls
● Palo Alto and Tic firewalls
● F5 support.
WORK EXPERIENCE
NETWORK ENGINEER April 2021 - Till Date
GOVERNMENT CIO - (VA NSOC)
MARTINSBURG WV
• Monitors system performance and implements performance tuning.
• Reviews test plans/procedures and ensures they meet the objectives of the contractual requirements and participates in the testing process to validate requirements.
• Work with architectural engineering teams to transition new and upgraded network and security solutions to operational teams, by assisting with the design, testing, and implementation of new or refreshed technology in a large government enterprise network
• Documenting all information required to transition the support of new and refreshed technologies from architecture/Tier IV support to operational/Tier II support, in alignment with the production implementation of the solution
• Facilitating documentation acceptance by receiving teams
• Documenting relevant service desk/Tier I knowledge artifacts
• Documenting relevant user information, to include user guides, client software installation guides, and frequently asked questions
• Provide training to Tiers I and II support teams, prior to and following deployment
• During transitional life cycle, become a subject matter expert on the technology being deployed
• Following deployment, provide Tier III support for all solutions transitioned through the team; to include updating documentation as required in a fluid network operations environmenT
• Provide Tier III level support for all network and security systems supported by the VA NSOC, to include in depth analysis and troubleshooting using network sniffers and other network management tools
• Tier III support includes change control facilitation with associated implementation, testing, and back out plan documentation, and some maintenance window and 24x7x365 on-call escalation tasks, followed by detailed after action documentation and appropriate communication to leadership
• Assist with compliance reporting and remediation
• Track all efforts in VA NSOC trouble ticketing system
• Provide recommendations for improving standard operating procedures and troubleshooting techniques based on lessons learned by providing Tier III support
● Maintains operational and security capabilities of the VA’s network gateways
● Supports the NSOC by providing Tier II network engineering
● Responds to Help Desk escalation calls, including occasional after hours support.
● Maintain existing NSOC processes and procedures and recommend improvements to the chain of command.
● Maintain evolving corporate knowledge including information in diagrams, databases, documents, etc.
● Participate in technical reviews and recommend solutions and improvements.
● Performs routine maintenance on network devices and applications.
● Works closely with network architecture and engineering transition teams on projects destined for operational implementation
● Solid understanding of LAN/WAN concepts and IP routing protocols.
● Implementing changes on Palo Alto firewalls.
● Troubleshootings using network monitoring tools(splunk, solarwinds).
● Maintenance certificate and license renewal (paloalto, firewalls)
● VAVO-Veterans affair virtual office-Implementation and upgrade of vavo routers.
● Ensure all documents and plans for maintenance were completed and transitioned properly. System coordinator - Sept 2020 -April 2021
HomeDepot, Hagerstown MD.
● Institute protocols for the use of IT across departments and projects
● Provide advice on the most suitable IT choices
● Provide technical support or training for systems and networks
● Act as link between end users and higher level support
● Install and configure software and hardware (printers, network cards etc.)
● Monitor system and network performance
● Perform troubleshooting, repairs and data restoration
● Performance maintenance activities (e.g. backups)
● Maintain licenses and upgrade schedules
● Collaborate with other professionals to maintain standards and functionality Warehouse Application Tech Sept 2019 till sept 2020 Staples Distribution center, Hagerstown MD.
● Select products using the pick to light system
1. Stock products using the voice and headset system 2. Use the warehouse management system effectively 3. Printing and. Sorting tags for shipment.
4. Configure hand held terminals, printers, scanners, servers and PCs. 5. Maintain Access points, switches wireless devices and low voltage equipment. a.
6. Scan shipment and products using Rf scanner.
7. Move materials from one location to another.
8. Get products ready for shipment according to their SKU Numbers. 9. Resolve WMS and RF system issues.
IT Support Engineer March2019 to Sept 2019
Manpower, Martinsburg, WV
● Install and manage LAN and WAN Infrastructure
● Setup the network support for all the applications
● Discover new opportunities to make the network cost-effective.
● Install and maintain servers and sites Cisco based VPN infrastructures
● Configure network devices as directed by operations manager
● Implemented security policy and virus protection.
● Administered change management related to server upgrades and software installation.
● Prepared and maintained documentation of technologies, standards and procedures.
● Network Optimization
● Provided technical support to users for a variety of hardware installation, troubleshooting, maintenance and resolving hardware and software and related connectivity issues.
● Actively provided various end-user support including peripheral installations.
● Participated in testing software and hardware updates, patches and software problem.
● Provided IT troubleshooting experience
IT Support Tech March 2017 to march2019
Health plus wellness center – Tampa Florida.
● Copied, logged and scanned supporting documentation and placed all information in client files.
● Validated schematic designs working alongside hardware engineers
● Supported Chief Operating Officer with daily operational functions
● Developed new process for employee evaluation which resulted in marked performance improvements
● Established, repaired and optimized networks by installing wiring, cabling and devices.
● Managed system-wide operating system and software deployments, as well as any related upgrade problems
● Answered and triaged requests for assistance in order to provide top-notch support.
● Delivered network technology training to junior team members and end- users, enhancing knowledge base and team productivity
● Investigated and corrected problems with printers, copiers and other peripheral devices.
● Set up hardware and software in optimal configurations to meet network performance requirements.
● Managed quality assurance program including on site evaluations, internal audits and customer surveys.
● Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
● Supposed end users with issues on the following: Microsoft Windows_windows10, Microsoft outlook, word and excel, share point 2019, Google Chrome and Firefox. Microwave Implementation Engineer November 2010 to February 2017 Aviat Networks - Lagos, Nigeria
● Installed, commissioned troubleshoot Rf radios and Antennas. ( PDH and SDH)
● Installed network devices e.g. routers, switches and printers.
● TCP/IP, VLAN, 802.1q trunk, and spanning tree.
● Install microwave radios both PDH and SDH.
● Basic knowledge of digital transmission, data communication and fiber lines.
● Basic knowledge of spectrum analyzer and Bit error rate testers for E1 interface
● Install Radios, antennas and switches.
● Install computer systems and networks
● Configure Layer2 switching protocols.
● Microwave Planning: Site Survey, Path profile generation using path-loss, LER-Link
● Engineering Report design etc.
● BER-Bit Error Rate Test on Microwave Links.
● Modernization from TDM to IP Radio access Network. (Ethernet ring protection, VLan tagging, Qos, e.tc)
● Provide on-site technical expertise during integration, commissioning, testing and optimizing of distributed antenna systems (DAS) and small cells
● Serve as the key technical subject-matter expert for complex in-building solutions for customers
● Be the liaison between Sales and the customer on technical matters
● Respond to technical inquiries and make technical recommendations as appropriate
● Work with the customer’s technical subject-matter experts, carriers, sub- contractors, solution engineers, design engineers and field technicians to deploy and operationalize distributed antenna systems (DAS) and/or small cells
● Lead and perform pre- and post-deployment survey activities for new DAS and small cell deployments utilizing specialized software and tools
● Lead and perform pre- and post-deployment RF data collection and analysis efforts to help define and improve coverage requirements
● Lead and perform integration and commissioning during system deployments and field trials.
● Work with design engineers and other stakeholders to identify and correct system issues that surface during deployment and acceptance testing.
● Make technical recommendations to optimize and correct deficiencies.
● Document installations in accordance with internal and external standards and requirements, including hardware and software changes made in the field
● Review customer deliverables, identify risks and plans to mitigate risks
● Review and approve closeout packages
● Perform pre-deployment data collection, benchmarking and continuous wave (CW) testing
● Turn-up and test DAS and Small Cell systems in accordance with customer and equipment manufacturer’s specifications
● Support integration and commissioning of equipment during deployments in accordance with system design and customer / carrier requirements
● Perform post-deployment data collection and acceptance testing to ensure requirements were met for coverage and capacity
● Troubleshoot and repair DAS and Small Cell systems as required
● Prepare and submit required project documentation
● Provide product and service development input
● Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
● Present technical solutions to customers
● Provide estimations of hours and effort required to complete assigned tasks or scope projects Education Accomplishments Certifications:
● Yaba College Of Technology - Lagos, Nigeria B.Sc. Mechanical Engineering, 2010 (Degree Tran -scripted to U.S equivalent by Uscis.org, Laredo Texas.
● Cisco routing and switching training with Udemy.
● Big data for better performance with open2study.
● CompTIA network+ training with cyber-cert
● Cisco certified network associate (CCNA)
● •Certified telecom networks specialist (CTNS) by TerraCom.
● CCNP enterprise
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