Bank Teller Walnut Creek, CA

adtmmb@r.postjobfree.com

408-***-****

Bank Teller with 6 years of experiences providing excellent customer service. proficient in time management. Provides professional and courteous customer service with integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Motivated banking professional committed to quality customer service and possessing superb communication skills.

Customer Service, Kooch Immigration Services, Toronto, Canada, 2013-2019

• Providing introductory information to new clients.

• Ensuring that clients are satisfied with services.

• Following up with clients to check that they are still satisfied with services.

• Letting clients know about processing time and procedures.

• Determining the quickest, most effective ways to answer customer’s questions.

• Escalating queries and concerns.

• answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.

Bank Teller, Sarmayeh Bank, Iran, 2012-2013

• Identify information and services to meet customers financial needs.

• Complete operational activities while minimizing risks under established policies.

• processing client transactions such as deposits, withdraw, payments, check cashing, etc.

• Assists customers with technology in the branch and proactively shares digital options via multiple self-service channels.

• Examine check deposited and determine proper fund availability based on regulation requirement and complete hold service.

• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.

• Assist customers in accepting safety boxes.

• Balance and update saving passbook, and provide closing accountant when requested. Bank Teller, Keshavarzi Bank, Iran, 2007-2012

• Assisted customers in open and close checking accounts, Cashes checks and savings withdrawals, loan application and bank deposit transactions.

• Educated customers on use of banking website and mobile apps.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

• Receives loan payments and savings deposits from customer, addresses inquiries on accounts, records amounts and dates of payments and other significant information, checks customer calculations and validates checks and counts cash payments. Education

• Bachelor’s degree (Graphic Designer)

• Bank Teller, Overland Learning Center, Toronto, Canada

• Customer Service, March of Dimes, Toronto, Canada Additional Skill

• Microsoft Office (Word, PowerPoint, Excel)

Language

• English and Farsi

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