Raveen Dumas

Indianapolis, IN *****

adtmlw@r.postjobfree.com

+1-515-***-****

Successful Lead and Hospitality Manager offering a strong background in supervising and mentoring up to 10 - 20 employees in the warehouse and hotel industry. Talented in promoting safety, efficiency, accuracy and company rules when monitoring employee performance and training new hires. Accomplished in performing regular inventory counts and maintaining records with a high level of accuracy.

#readytowork

Authorized to work in the US for any employer

Work Experience

Customer Returns Processor

Amazon - Indianapolis, IN

December 2019 to Present

-Determine if the items are damaged or a defect from the manufacturer

-Identify if the item is eligible for a refund/exchange

-Store items in appropriate totes

Shipping Clerk/Scanner

Diverse Staffing Solutions - Indianapolis, IN

June 2019 to Present

-Inspect shipment

-Process Shipping Documents

-Scan packages to appropriate trailers

-Create BOL and labels

-Set daily productivity goals according to a live load basis Shift Manager

Arbys Restaurant - Indianapolis, IN

January 2019 to May 2019

-Run daily Reports

-Inventory of product

-Train New Hires

-Interacted with customers

-Maintained cleanliness of all areas

CNC Machine Operator

Moriden America Inc - Carmel, IN

October 2018 to May 2019

-Adjust machines for assembly of Subaru and Toyota car panels

-Operated three machines to complete panels

-Stamped and sealed

-Maintained quality

-Moved material to shipping via sit-down forklift

Shipping Scanner

Harlan Bakery - Avon, IN

July 2016 to October 2018

-Scanned finished pallets for shipment

-Create Bill of Lading for drivers

-Load/Unload trailers

-Assist production team with packaging

Receiving Dock Supervisor

Prime Distribution Services Inc - Plainfield, IN

December 2012 to July 2016

-Set target goals of the day

-Verify, breakdown, and receive loads into Warehouse Management System

-Unload/Load trailers and/or containers

-Replenish product to proper locations using Rf Scanner

-Reply to customers regarding overages, shortages, or damages

-Conduct daily start up meetings

-Communicate with traffic department containing turned over pallets in trailers Assistant Manager

Shell/Circle K - Indianapolis, IN

July 2007 to December 2012

-Contact Vendors

-Create store weekly store orders

-Train New Hires

-Assist customers

-Fill in for call offs or no shows

-Debit/Credit/Cash transactions

-Make Deposits

Front Office Manager

Comfort Suites City Centre - Indianapolis, IN

July 2009 to February 2012

-Arranged special accommodations

-Fulfill requests and resolve any issues with Guests

-Built returning Guests loyalty

-Ensured Guests received superb service during entirety of stay

-Secured Guests valuables

-Confirmed transactional data

-Balanced and conducted night audits

-Secured reservations to ensure no over bookings

Education

OTHER in Business Management

Harrison College - Indianapolis, IN

February 2017 to September 2018

Diploma in Medical in Medical

Kaplan College - Indianapolis, IN

June 2008 to June 2009

Skills

• Inventory, Shipping/Receiving, Interviewing, Reservations, Cash management, Administration, Quality Assurance, Time Management, Adaptability, Loading/Unloading

• Data Entry

• Customer Service

• Invoice

• Operation

• Hospitality Management

• Night Audit

• Warehouse Management System

• Order Picking

• RF Scanner

• English

• Food service

• Warehouse experience

• Manufacturing

• Forklift

• Warehouse distribution

• Word processing

• Packaging

• Shipping & receiving

• Administrative experience

• Microsoft Outlook

• Communication skills

• Microsoft Excel

• Windows

• Front desk

• Microsoft Word

• Leadership

• Dispatching

• Computer skills

• Microsoft Office

• Organizational skills

• Time management

• Phone etiquette

Certifications and Licenses

Forklift Certification

Bartender License

Food Handler Certification

Assessments

Attention to Detail: Inventory — Highly Proficient June 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

General manager (hospitality) — Highly Proficient

February 2021

Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient

Call center customer service — Proficient

March 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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