Data Entry Call Center
Resume:
Raveen Dumas
Indianapolis, IN *****
*********@*****.***
Successful Lead and Hospitality Manager offering a strong background in supervising and mentoring up to 10 - 20 employees in the warehouse and hotel industry. Talented in promoting safety, efficiency, accuracy and company rules when monitoring employee performance and training new hires. Accomplished in performing regular inventory counts and maintaining records with a high level of accuracy.
#readytowork
Authorized to work in the US for any employer
Work Experience
Customer Returns Processor
Amazon - Indianapolis, IN
December 2019 to Present
-Determine if the items are damaged or a defect from the manufacturer
-Identify if the item is eligible for a refund/exchange
-Store items in appropriate totes
Shipping Clerk/Scanner
Diverse Staffing Solutions - Indianapolis, IN
June 2019 to Present
-Inspect shipment
-Process Shipping Documents
-Scan packages to appropriate trailers
-Create BOL and labels
-Set daily productivity goals according to a live load basis Shift Manager
Arbys Restaurant - Indianapolis, IN
January 2019 to May 2019
-Run daily Reports
-Inventory of product
-Train New Hires
-Interacted with customers
-Maintained cleanliness of all areas
CNC Machine Operator
Moriden America Inc - Carmel, IN
October 2018 to May 2019
-Adjust machines for assembly of Subaru and Toyota car panels
-Operated three machines to complete panels
-Stamped and sealed
-Maintained quality
-Moved material to shipping via sit-down forklift
Shipping Scanner
Harlan Bakery - Avon, IN
July 2016 to October 2018
-Scanned finished pallets for shipment
-Create Bill of Lading for drivers
-Load/Unload trailers
-Assist production team with packaging
Receiving Dock Supervisor
Prime Distribution Services Inc - Plainfield, IN
December 2012 to July 2016
-Set target goals of the day
-Verify, breakdown, and receive loads into Warehouse Management System
-Unload/Load trailers and/or containers
-Replenish product to proper locations using Rf Scanner
-Reply to customers regarding overages, shortages, or damages
-Conduct daily start up meetings
-Communicate with traffic department containing turned over pallets in trailers Assistant Manager
Shell/Circle K - Indianapolis, IN
July 2007 to December 2012
-Contact Vendors
-Create store weekly store orders
-Train New Hires
-Assist customers
-Fill in for call offs or no shows
-Debit/Credit/Cash transactions
-Make Deposits
Front Office Manager
Comfort Suites City Centre - Indianapolis, IN
July 2009 to February 2012
-Arranged special accommodations
-Fulfill requests and resolve any issues with Guests
-Built returning Guests loyalty
-Ensured Guests received superb service during entirety of stay
-Secured Guests valuables
-Confirmed transactional data
-Balanced and conducted night audits
-Secured reservations to ensure no over bookings
Education
OTHER in Business Management
Harrison College - Indianapolis, IN
February 2017 to September 2018
Diploma in Medical in Medical
Kaplan College - Indianapolis, IN
June 2008 to June 2009
Skills
• Inventory, Shipping/Receiving, Interviewing, Reservations, Cash management, Administration, Quality Assurance, Time Management, Adaptability, Loading/Unloading
• Data Entry
• Customer Service
• Invoice
• Operation
• Hospitality Management
• Night Audit
• Warehouse Management System
• Order Picking
• RF Scanner
• English
• Food service
• Warehouse experience
• Manufacturing
• Forklift
• Warehouse distribution
• Word processing
• Packaging
• Shipping & receiving
• Administrative experience
• Microsoft Outlook
• Communication skills
• Microsoft Excel
• Windows
• Front desk
• Microsoft Word
• Leadership
• Dispatching
• Computer skills
• Microsoft Office
• Organizational skills
• Time management
• Phone etiquette
Certifications and Licenses
Forklift Certification
Bartender License
Food Handler Certification
Assessments
Attention to Detail: Inventory — Highly Proficient June 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
General manager (hospitality) — Highly Proficient
February 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate