Veteran Customer Service Representative
Resume:
Aishah Whitaker
Brooklyn, NY *****
adtmlu@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Intake Agent
MEC Distribution - New York, NY
December 2017 to June 2022
Answer inbound calls from clients seeking debt consolidation relief. Initiate intake process so clients can receive financial advice & assistance.
Customer Service Experience Agent
Stericycle Communications Solutions, LLC - New York, NY March 2014 to September 2017
Responsibilities
Customer Service Agent: handle a high volume of calls from a variety of different accounts & ensured client received quality customer service & problem resolutions. Skills Used
strong communication skills, both oral & written, fine-chined listening skills & computer aptitude Contact Center Agent/Customer Service Representative SEIU Communications Center, LLC - New York, NY
October 2008 to May 2015
Participate in a variety of temporary campaigns varying from voter registration, voter mobilization, union member rallies, as well as local & national elections. Proxy Solicitor/Customer Service Representative
Oliver Financial Services, LLC - New York, NY
August 2008 to August 2009
Acted as a proxy solicitor & administrative support for a variety of temporary campaigns such as Fidelity Investments, John Hancock, Visa, & MetLife.
Customer Service Representative/Fundraiser
DCM - Brooklyn, NY
February 2007 to February 2008
Acted as both a customer service representative as well as a fundraiser for a variety of artistic institutions, such as The Brooklyn Museum, The New York Philharmonic, & The National Symphony Orchestra at The Kennedy Center.
Transcriber/Administrative Assistant
Video Monitoring Services, LLC - New York, NY
July 1999 to July 2006
Transcribed both radio & television commercials for data analysis purposes; trafficked client orders & ensured timely delivery, represented staff at management meetings. Education
BA in Liberal Arts
Eugene Lang College/The New School - New York, NY
Skills
• extensive customer service experience, data entry. Microsoft Office Suite (10+ years)
• Customer Service
• Call Center
• CSR
• Customer Support
• Customer Care
• Sales Experience
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