Customer Service Direct Support
Resume:
Lena Rose
Florence, SC *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Program Monitor Specialist
Telamon Corporation - Florence, SC
March 1993 to Present
.Perform Outreach & Recruitment for Agriculture population. Provide administrative assistance.
• Managed an annual caseload
• Plays an integral role in the development and implementations of career planning for participants.
• Perform routine accounting work, Human Resource, data quality
• Conducted extensive intake evaluations to assess individual needs.
• Performed individual and family budget counseling and Individual Employment Plans
• Acted as liaison between participants and community resources.
• Communication skills, Marketing, Public Relations
• Prepared comprehensive reports on participants to provide another worker with pertinent information.
• Encouraged self-empowerment and skills development through counseling referrals and work programs.
• Implement client services and program monitor outcome. Education
Bachelor of Science in Social Work
Limestone College
May 2018
Associate in Applied Science in Applied Science
Florence Darlington Technical College
2013
Skills
• Business Development (10+ years)
• Child Development
• Cold Calling
• Community Development (10+ years)
• Direct Support (10+ years)
• Direct Care (10+ years)
• CNA
• Personal Care
• Home Health
• Microsoft Office (10+ years)
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Workforce Development
• Case Management
• Individual / Group Counseling
• Child & Family Counseling
• Recruiting
• Social Work
• Administrative Experience
• Fundraising
• Digital marketing
• Leadership
• Project management
• Customer service
• Management
• Research
• Supervising experience
• Presentation Skills
• Program Development
• Event Planning
• Crisis Intervention
• Motivational Interviewing
Assessments
Electronic Medical Records Knowledge — Familiar
February 2019
Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.
Full results: Familiar
Nursing Aide Skills — Familiar
February 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Familiar
First Aid Skills — Familiar
February 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Familiar
Written Spanish for English Speakers — Familiar
February 2019
Measures a candidate's ability to respond to basic requests written in Spanish. Full results: Familiar
Basic Computer Skills — Familiar
February 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Familiar
Verbal Communication — Proficient
February 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Written Communication — Proficient
February 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Accounting Skills: Bookkeeping — Proficient
February 2019
Measures a candidate's ability to calculate and determine the accuracy of financial data. Full results: Proficient
Email Skills — Proficient
February 2019
Measures a candidate’s ability to effectively compose and organize email messages. Full results: Proficient
Critical Thinking Skills — Familiar
February 2019
Measures a candidate’s ability to use logical approaches when solving problems. Full results: Familiar
Direct Care — Highly Proficient
September 2019
Showing sensitivity and enthusiasm while providing care to patients. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Proficient
Nursing Skills: Patient Focus & Orientation — Familiar September 2019
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Familiar
Supervisory Skills: Interpersonal Skills — Proficient September 2019
Maintaining productive team relationships by identifying conflict and settling disputes. Full results: Proficient
Case Management & Social Work — Proficient
October 2019
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Proficient
Basic Word Processing Proficiency with Microsoft Word — Familiar February 2019
Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.
Full results: Familiar
Case management & social work — Proficient
October 2019
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Proficient
Verbal communication — Proficient
June 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Administrative Assistance, Customer Focus & Orientation,Nursing Skills Supervisory Skills/ Interpersonal Skills, Human Resource
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