Technical Support Desktop
Resume:
Christopher J. Urbanski
Jacksonville, FL 32246 United States
Mobile Phone 757-***-****
**************@*****.***
Skype ID ChrisJUrbanski
LinkedIn Profile URL -- https://www.linkedin.com/in/Christopher-Urbanski
CAREER SUMMARY
Over 17 years of Professional Hands-On IT Experience
Over 15 years of Desktop Engineering & Administration Primarily for Windows Desktops but Apple Mac’s & Linux Desktops as well
Over 12 years of SMS/SCCM Administration & Engineering with versions including SMS 2.0/SMS 2003/SCCM 2007 R3 & SCCM 2012 – Administration & Engineering duties included site creation, collection creations, application packaging & deployments, advertisement creation, query creation for use with deployments & reporting
Over 15 years of OS Deployments/Migrations/Conversions & Image Creation/Management
Over 14 years of Application Packaging & Automated/Unattended Installations
PROFESSIONAL EXPERIENCE
Lowes, Chesapeake, VA 23320 United States
Non IT Position February 2017 – April 2022
Damco Solutions, Princeton, NJ 08540 United States
Consultant/Contractor Sr. Desktop Engineer June 2016 – September 2016
Location – Atlanta, GA 30339
Reason for leaving -- Project Completed
I worked for Damco Solutions with Scicom Infrastructure Services for the client of the Genuine Parts Company NAPA division. I was involved in a project that migrated approximately 20,000 Windows 7 Professional workstations to Windows 10 Professional. My responsibilities were to provide 3rd level technical support throughout the entire migration process, including pre-migration preparation, deployment roll-out support & post-migration user/application/workstation support. I made recommendations/suggestions to streamline the process & minimize potential issues. This project allowed me to gain valuable, practical insight into Windows 10 & the Altiris Management System, which was used for the deployment process.
Apex Systems, Irving. TX 75039 United States
Consultant/Contractor, July 2015 – November 2015
Location -- Chesapeake, VA 23320
Reason for leaving -- Project Completed
I worked for Apex Systems, with Unisys, for the client of Capital One on a Windows XP to Windows 7 Professional Conversion project. This project involves migrating users workstations from Windows XP to Windows 7 Professional 64-bit using a Network Boot PXE Client, an SCCM OSD Image deployment & an In-House Post-Imaging Application loading process the client calls “SALT” (SCCM Application Layering Tool). This project converted over 1000 workstations.
Wiregrass Local Mobi, Enterprise, AL 36330 United States
Remote Technical Consultant/Contractor, June 2012 – Aug. 2013
Reason for leaving – The company went out of business.
This was a very small startup company specializing in Social Media Marketing & Search Engine Optimization for small businesses. I was brought in as a remote technical consultant to help them with a planned migration from a hosted network environment to their own in-house network environment. My primary responsibilities were
Determining necessary/appropriate hardware requirements.
Creating a migration strategy from the hosted environment to their own network environment.
Standardizing employee applications as necessary.
Monumental Life Insurance Co., Baltimore, MD 21202 United States
Full Time Permanent Employee from April 1998 – October 2011
Associate LAN Analyst, Apr. 1998 – Oct. 1998
LAN Analyst, Oct. 1998 – Apr. 2001
Sr. LAN Analyst, Apr. 2001 – Apr. 2004
Advisory LAN Analyst, Apr. 2004 – Apr. 2007
Sr. Advisory LAN Analyst, Apr 2007 – Oct 2011
Reason for leaving – Corporate & Divisional Reorganization.
Served as the Technical Team Lead for a Team comprised of 10 Desktop Technicians & Engineers in 2 locations.
Tier I, II & III Workstation/Desktop Support/Administration/Engineer (primarily Windows workstations but some Apple Mac’s & Linux workstations as well) – Tier I & II Server Support/Administration (primarily Windows Servers but some Novell & Linux Servers as well) – Tier I Network Infrastructure Support/Maintenance.
Installed, configured & administered Microsoft Systems Management Server (SMS) 1.2, 2.0 & 2003, Microsoft Systems Center Configuration Manager (SCCM) 2007 R2 & R3 including associated clients to approximately 2000 Endpoints in our Production, Model Office/Test & Development environments. These included On-Site systems, Business Critical Unattended Systems & remote user systems/laptops. These were used for OSD, software deployments, patch management, inventory & licensing management.
Deployed an SCCM 2012 environment in a Test Lab to evaluate the potential future use in our Production Environment.
Created, configured, tested & deployment of software packages for use with SMS & SCCM or to be installed manually. These included custom installation packages created with InstallShield/Flexera Admin Studio, Wise Install Studio, SMS Software Packager & the use of scripts ( VBScript, Powershell & compiled WinBatch ). Also the creation of custom Transforms for customization to existing installation packages.
Worked on a Proof of Concept project for the use of App-V Technologies within the company.
Created, configured, tested & deployed computer system images for new users & computer replacement/refresh or repairs.
Developed a post imaging process that was used during a roll-out of 3300 Windows Vista Business laptops to our field agents. Some of the key features of this process were generating a domain unique computer name, installing & configuring post imaging applications & encrypting a virtual machine directory.
Managed Users Computer Operating System Migrations, including hardware & application testing & upgrades, user training. Helped design, develop & manage OS migrations of Windows 95/98 & IBM OS/2 V3, IBM OS/2 V3 to IBM OS/2 Warp 4 via OS/2 CID Server; Designed, developed & managed OS migrations of IBM OS2 Warp 4 to Windows NT 4.0, Windows N T 4.0 to Windows 2000, Windows NT 4.0 & Windows 2000 to Windows XP & Windows XP to Windows 7, via Symantec Ghost (using both bootable media & Ghost Server modes) & SMS/SCCM OSD.
Designed, developed & managed the deployment of Windows XP workstations in 135 remote district offices using SysPrep, Unattended Installation Script & mini-setup wizard.
Supported Stand-Alone Workstation/Desktop applications/software, In-House Client/Server applications/software & Enterprise Wide Client/Server applications/software between Baltimore MD, Durham NC & corporate Data Center in Cedar Rapids IA.
Managed the Desktop migrations from a Windows Domain to Microsoft Active Directory environment (both in-house & remote desktops).
Managed the Desktop migrations from a 10 Mbs Token Ring network infrastructure to a 100/1000 Mbs Ethernet network infrastructure.
Created, configured, tested & deployed remote/virtual desktop solutions using Citrix XEN Workstation, Citrix XEN App, Citrix Server, VMWare Workstation & VMware VSphere.
Developed, tested, deployed & administered Desktop & Laptop hardening protocols using local security policies & Microsoft Active Directory Group Policy Objects (GPO).
Developed & documented procedures for hardware & software installations & /or configurations.
Created, configured, tested, deployed & managed Unattended Workstations for use in running Business Critical Automated Processes.
Developed Business Continuity & Disaster Recovery Plans for Desktops/Unattended Workstations/laptops.
Modified and customized commercial & in-house programs for internal needs. Worked with in-house programmers on requirements & deployments for custom applications.
Evaluated & developed installation, configuration procedures for new or upgraded application packages, both commercial & in-house.
Installed and performed minor repairs to computer hardware (including servers) following design or installation specifications including – SSD (SATA & PCIe), NVMe, NVMe M.2, SSD Cache, Hybrid & Mechanical HD’s, Floppy Drives, CD / DVD/ Blu-Ray drives, memory, mother boards, power supplies, add-in cards ( Video, Sound, NIC etc ), laptop keyboards & screens.
EDUCATION & CERTIFICATIONS
Microsoft Azure Administrator
Microsoft Azure Administrator by end of 2022 & then obtaining the Microsoft Azure Virtual Desktop certifications.
CompTIA Security+
CompTIA Security+ Certification (SY0-401) – received May 2015.
Microsoft Certified SMS 2003 Administrator
SMS 2003 – received May 2004
Microsoft Certified Systems Engineer (MCSE)
Microsoft Windows NT 4.0 Server & Workstation – received June 2001
Certified Novell Engineer (CNE)
Novell Netware 4.0, 4.10, 4.11 & 5.0 – received January 1998
Certified Novell Administrator (CNA)
Novell Netware 4.0, 4.10, 4.11 & 5.0 – received January 1998
Northampton County Area Community College, Bethlehem, PA United States
Specialized Associates Degrees in Computer Networking & Computer Network Administration – received Jan 1998
ADDITIONAL SKILLS
Full operational & technical support familiarity with the following operating systems -- Windows 95, Windows 98, Windows NT 4.0, Windows 2000, Windows XP ( 32 bit & 64 bit ), Windows Vista Business ( 32 bit & 64 bit ), Windows Vista Ultimate ( 32 bit & 64 bit ), Windows 7 Professional ( 32 bit & 64 bit ), Windows 7 Ultimate ( 32 bit & 64 bit ), Windows 10 64-bit Professional, Windows Server 2000, Windows Server 2003 & Windows Server 2008 – IBM OS2 Version 3 & Warp 4. – Intermediate operational & technical support familiarity with Microsoft Windows 8, 8.1 & 10 Professional, Ubuntu Desktop Linux & Fedora Desktop Linux.
Full operational & technical support familiarity with the following Microsoft Office products -- Office 97, Office 2000, Office 2003, Office 2007, Office 2010 & Office 2013.
Full operational & technical support familiarity with the following Microsoft products -- SMS 1.2, SMS 2.0., SMS 2003, SCCM 2007 R2/ R3, Operational familiarity with SCCM 2012 RTM – Microsoft SQL Server 2000, Microsoft SQL Server 2005, Microsoft SQL Server 2008.
Strong operational & technical support familiarity with the Windows Registry & Windows Management Instrumentation ( WMI using WBEM ).
Intermediate experience with MS PowerShell, Python, WinBatch, AutoIT, Ruby & Perl scripting languages.
Full operational & technical support familiarity with the following Imaging & OS Deployment mechanisms -- Symantec Ghost v5 & up –Microsoft Unattended Installation using sysprep – Citrix XEN Desktop – Vmware Workstation. Operational familiarity with SMS / SCCM OSD, Citrix XEN App & Citrix Presentation Server, VMware VSphere.
Experience with remote administration & support of workstations & laptops using various remote administration tools including Microsoft Remote Desktop Protocol (RDP), Microsoft NetMeeting, Microsoft SMS / SCCM Remote Control, Microsoft Communicator, Symantec pcAnywhere, RealVNC (unencrypted communications) & TightVNC (encrypted communications).
Full operational & technical support familiarity with the following Ticket Reporting Applications -- Remedy, ServiceNow, FrontRange HEAT & Lotus Notes.
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