Data Entry Operations Specialist

*** * ******* ***, ********, TN ***** 865-***-**** **************@*******.***

Donna Lisa Collett

Objective

Bookkeeper / Office Manager / Payroll / Human Resources/Sr. Operations Specialist, Quote Desk

A highly organized, enthusiastic, hardworking, and extremely detailedanalytical individual looking to

utilize may skills and background to the maximum in an exciting position to the success of the company.in a Sales Operation position.

Skills

Customer Oriented Focused Multi-Task Critical Thinker

Researcher Extra Mile Team Player Independent Organized

Experience

10/2016 to current CenTrak Newtown, PA

Senior Sales Operations Specialist

Delivers essential support services to both our customers and CenTrak’s sales organization, enhancing sales force productivity and effectiveness, with a focus on customer success. Seek to provide insight and resources to develop more deals, which are more profitable, and with better customer outcomes

Delivers essential support services to CenTrak’s sales organization and customers

oWork with sales team to manage accounts in Salesforce (CRM)

oWorks closely with Fulfillment and Accounting team in order to acknowledge PO’s, validate pricing, part-numbers, confirm payment, and to better understand the status of customers.

oCreate, maintain & analyze reports for sales team and management

Enhances SalesForce and quoting productivity and effectiveness with a focus on customer success

oMaintain (development & testing) of three solutions for sales team (EM, RTLS, HHC)

through excel

Create quotes for System Maintenance Agreement (SMA)for yearly renewals using ERP and QuikBooks data

oAssists a Renewal Sales Specialist in following up with customers and answering their questions

Provides insight and resources to develop lucrative proposals

oLead developer and implementer of CPQ tool and serves as IQX Administrator

oAdministrator of GPO price list

oCreates all quotes for Sales team

Maintain (development & testing) of three solutions for sales team (EM, RTLS, HHC)

through excel

Create quotes for System Maintence Agreement (SMA) – for yearly renewals - ERP, QB – research

IQX Administrator for CPQ Tool – development and Implementation

Administrator of GPO price list

Work with sales team to manage accounts in Salesforce (CRM)

Creates quote for Sales team small, expanded sales, accessories, etc.

Work close with fulfillment team – to create an acknowledgement for PO’s when received - validates pricing, part-numbers- Works with Sales team and customers to provide revised quote of po if needed

Create, maintain & analyze reports for sales team and management

Data Entry, Administrative Work

11/2007 to 8/2016

Christian Academy of Knoxville

Knoxville, TN

HR/Payroll & Accounts Payable Assistant

Provide superior customer service to all employees of CAK in the administration of employees pay and benefits. Assist the Director of Business Operations with monthly reconcilliations and other accounting tasks.

Assisted the Director of Business Operations with monthly reconciliation and other accounting tasks

Calculated and processed payroll including maintaining employee files and new employee orientation

Performed bBackground checks and Tennessee New Hire processthe new hire process for all new employees

Prepared pPension reports and manageding retirement account information

Accounts Receivable, Accounts Payable, Bank Deposits, and Payroll tax deposits

Bank deposits

Accounts Payable

Set up and terminated benefits for termed employees

Payroll tax deposits

1998 to present

Rockwood, TN

Manager/Owner - 9 Personal Rental Properties

Make necessary repairs, clean, paint

Advertise properties and recruit tenants

Manage payment and mitigate conflict including non-payments and any issues that arise in the homes Collect income

Evict renters for –nonpayment

Make necessary repairs, clean, paint

Maintain records/spreadsheets for accountant

10/96 to 7/07

O’ Those Were the Days Antique Mall

JC Penney Catalog Merchant and Bellsouth Payment Center

Rockwood, TN

Owner / Operator

Managed daily operations, sales, answering phonecallss, and deposits

Managed twenty plusmore than twenty booths/renters

Coordinated special sales with Roane County Antiques Association

iIncluding advertisement, of sales, made flyers, posted and signs

Purchased merchandise for resale – through auctions/direct buy

Meet and greeat customers

Prepared tax records for accountant

Managed customer pick-ups, returns, payments, placed orders, sale gift certificates, and

aAdjustment of payments (JC Penney)

Education

2011 to present

1985-1986

1983-1984

1979-1982

Pellissippi State Community College

Roane State Community College

Tennessee Tech University

Graduated Roane County High School

Knoxville, TN

Harriman, TN

Cookeville, TN

Kingston, TN

Systems Experience

Microsoft Office (Excel, Word, Outlook, Power Point), Blackbaud, QuickBooks, Smartsheets, Salesforce

Volunteer Experience

5/2002 thru 10/2006 Coordinator of Rockwood Family Fall Festival

4/2001-thru 6/2006 Volunteer with Roane County St Jude’s Events Committee

8/2002 thru 5/2004 Served as VP and President of PTO at Ridge View Elementary

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