Assistant Manager Customer Service
Resume:
Education
Bachelors in Mathematics Expected Graduation 2012
Pennsylvania State University, Reading, PA QPA.3.7
Relevant Experience
Shift Manager, McDonald's, Phila, Pa
(October 2018 - Present)
●Oversee everyday operations of the company's store
●Input data into inventory database
●Increase store sales and profit goals
●Handle all customer transactions
●Create a positive atmosphere for the customers and employees
●Encourage crew members to be engaged and active in sales
Assistant General Manager, Wendy’s, Upper Darby,PA (September 2013- April 2014)
●Oversee everyday operations of the company’s store
●Input data into inventory database
●Increase store sales and profit goals
●Transact customers purchases
●Create a positive atmosphere for the customers and employee’s
●Encourage crew members to be engaging and active in sales
Shift Supervisor, Checkers, Philadelphia, PA (December 2012- September 2013)
●Demonstrate customer service skills by addressing any food concerns on the menu
●Keep track of inventory and supplies
●Train employees on specific store equipment
●Operate cash register for sales transactions
●Manage daily operations of the store
●Motivate the team to give the customers a phenomenal experience
Assistant Manager, Popeyes, Philadelphia, PA (January 2012- September 2012)
●Maintain and increase sales goals
●Manage funds and deposits for the company store
●Report inventory through computer system
●Execute sales through the cash register
●Provide customers with an upbeat and comfortable experience
Additional Experience
Teller, TD Bank, Philadelphia, PA (October 2013- December 2013)
●Provide communication to customers in the teller line
●Achieve individual and store sales
●Address customer concerns regarding their account information
●Assist major companies with deposits
Clubs & Organizations
Student Government Association (Fall 2009 – Spring 2011)
President, Bowling Club (Fall 2009- Spring 2011)
Math Tutor (Fall 2009- Spring 2011)
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