IT Help Desk

Amir Hassan Lebaschi

*** * ** **** ***, Orange, CA, 92866

949-***-**** **********@*****.***

Fully Worked Authorized. No Visa Sponsorship Required.

Open to Relocation.

PROFESSIONAL SUMMARY

IT Management with 16 years of experience in planning, creation, and leadership of Help Desk, Network and Software Design, including Budget preparation, Strategic direction, Vendor relationships, Network develop and Design (LAN, WLAN) and Preparation IT Master Plan and SOPs for IT sub-department across the organization.

KEY SKILLS

Computer hardware knowledge

Project Management

Network Administration

Help Desk

Software development

Windows NT Server

Office 365

Planning and Scheduling Expertise

Operating systems

Written & verbal communication skills

Bilingual in English and Farsi

Vmware

Internet security and Data privacy

Certified Information Technology Infrastructure Library (ITIL)

Budgeting, Forecasting and Reporting

HIS software

Staff and Personnel Management

PROFESSIONAL EXPERIENCE

Senior IT Manager 03/2006-05/2022

Behestan Darou (p.j.s) Tehran, Iran

Managed Helpdesk team of 4, of 408 PCs and laptops

Oversaw Network team of 2, for 12 serves

Software development team of 3 for design, develop and implement customized software

for company (MIS)

Prepared and executed ICT master plan for 5 years

Monitored the preparation process data backup of on periodic basis and archive

Supervised IT experts working on the Web interface and control units directly on the website

Assigned and reviewed the work of systems analysts, programmers, and another computer related workers

Evaluated data processing proposals to assess project feasibility and requirements

Directed daily operations of department, analyzing workflow and establishing priorities

IT Consultant 08/2002-03/2006

NOSA Tehran, Iran

Analyzed information to determine, recommend and plan installation of new

system or modification of an existing system

Responsible for supporting Network and 50+ computers

Configured and maintained of 2 servers while keeping reports concerning project specifications

Assembled and configured software for over 30 clients

Coordinated and provided Hardware and software support to clients

Answered incoming calls from clients inquiring or requesting assistance

Supported HIS software, all while researching, designing and implementing new programs

Purchased necessary equipment to create new PCs/software’s

EDUCATION

Bachelor of Science in software engineering Islamic Azad University- North Tehran Branch

Other Certificates: Process Management, Basic Structures, ITIL Foundation V3, General Management, Process Management, English Business, Organization Behavior, EQU, MCSE, Change Management, Coaching, Essential skills for Managers and Financial Management

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