Service Representative Nursing Assistant
Resume:
Jerrika Lugo
HHA - CNA - ***HR Yoga/Pilates Teacher
Winter Haven, FL 33881
*********@*****.***
High School Diploma 2009
Willing to relocate to: Davenport, FL - Lakeland, FL - Auburndale, FL Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Williams-Sonoma, Inc. - Remote
September 2022 to Present
Assisting customers with various needs including but not limited too:
• Placing orders/canceling
• Tracking packages
• Assisting with payment changes
• Information on products and services
• Refunds/Replacements
CNA - Certified Nursing Assistant
Assisting Hands Home Care Of Polk county - Winter Haven, FL January 2022 to Present
• Took vital signs regularly
• Provided for patients' physical and emotional needs
• Gave patients their medication
• Assisted patients with daily routines: feeding, bathing, dressing, grooming, walking, exercising and ROM exercises
• Cleaned rooms, hallways, bathrooms, floors and linens
• Aided in lifting clients when necessary
• Coordinated activities for patients
• Recorded patient care
Yoga Teacher
Yoga Shala and wellness center - Titusville, FL
May 2021 to November 2021
Taught various heated hot fit classes that consisted of a mixture of yoga pilates and HIT style workout. As well as vinyasa style yoga.
Home Health Aide
Assisting Hands Of Brevard Home Care - Titusville, FL October 2019 to November 2021
• Assisting patients in ADLs
• Light house keeping
• Preparing meals
• Assistance with medication / reminders
• Ambulation assistance
• Therapy aide
• Companionship
• Vitals
• Personal care / shower / bed bath
HOME HEALTH AIDE
Acute Home Health Care - Orlando, FL
January 2016 to September 2019
- Personal care & bath. Household services essential to health care in the home.
- Record & report each visit records /changes in patients condition.
- Perform an extension of therapy services Range of motion (ROM) (ADLs)
- Assist with medications.
- Record Vitals
CERTIFIED NURSING ASST
Tuskawilla Nursing & Rehab - Winter Springs, FL
November 2015 to December 2015
Nursing home and rehab.
Education
CNA in Nursing, Phlebotomy
Southern Technical Institute - Orlando, FL
May 2015 to November 2015
Skills
• Home Care
• Phlebotomy
• Vital Signs
• Caregiving
• Customer Service (10+ years)
• Driving Experience
• Delivery Driver Experience (2 years)
• Meal Preparation
• Medication Administration
• Food Preparation
• Laundry
• Infection Control Training
• Yoga
• Group Fitness
• Teaching
• Personal Training
• Medical terminology
• Communication skills
Certifications and Licenses
CNA
May 2019 to May 2021
cna license # 325973
CPR
Certified Nursing Assistant (CNA)
Drivers License
CPR & First Aid
October 2017 to October 2019
Certified Phlebotomy Technician
AED Certification
BLS Certification
Assessments
Home health aide skills — Proficient
December 2021
Providing care to patients in a home setting
Full results: Proficient
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Level 2 Background check with ACHA
24 CEU'S
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