Call Center Training Specialist
Resume:
PROFILE
Experienced Nurse - seeking a position within a progressive institution;
Clinical Skills, Bedside Manner, Infection Control, Nursing Skills, Physiological Knowledge, Administering Medication, Medical Teamwork, Multi-tasking, Listening, Verbal Communication, Health Promotion and Maintenance.. EXPERIENCE
Nurse, East Avenue Medical Center, MANILA Philippines — 2018–Present Nurse I at a Tertiary level Hospital with 1000 bed capacity. Experienced COVID Ward Nurse during the Pandemic. Frontline patient care provided high-quality services irrespective of their infectious condition, maintained effective usage of sanitation materials and personal protective equipment. Experienced Nurse in Medical - Surgical, General and OB-GYNE ward. Mission Control Analyst, Teleperformance Philippines, Manila — 2016-2018 Responsible for real time and/or intraday management of resources to ensure correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level.
Operations Supervisor, Teleperformance Philippines, Manila — 2016-2016 Provided customer service, providing leadership, management and guidance to subordinates.
Training specialist, Teleperformance Philippines, Manila — 2014-2015 Designed, develop and conduct classroom and web-based training on the company's application suite of products and services employee of call center.
EDUCATION
Our Lady of Fatima University, Valenzuela, Philippines. Master's Degree in Nursing, Major in Nursing Administration 2015 - 2018 Our Lady of Fatima University, Valenzuela, Philippines. Bachelor of Science in Nursing, 2007 - 2011
SKILLS
Experienced Nurse with strong patient care skills working within a hospital setting.Hardworking, energetic, flexible; adapt easily to change of JEHRARDINE ALEGRIA, RN, MAN, USRN
3601 W Tierra Buena
Ln. apt 180.
Phoenix AZ, 85053
USA
airah.alegria04@gmai
l.com
environment and work schedule. Maintain critical thinking skills essential to providing competent and dignified patient care. Personable with positive attitude; interface effectively with patients, families and nursing staff REFERENCES
Ritchel Acuña
Assistant Chief Nurse
East Avenue Medical Center
Fred B. Ruiz
Graduate School Coordinator,
Department Chair, Nursing and Allied Health
OLFU Valenzuela Cmapus
Ivan Lim Daquioag
Client Manager
Previous Assistant Training Manager
Teleperformance Phil.
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