Data Entry Customer Service
Resume:
Josephine M. Carter
Lombard, IL 60148
****************@*****.***
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Profile
Dynamic customer service specialist with over 10 years experience
Experience in Microsoft Word, Excel and Point
Knowledge of underwriting reports, collection accounts and data entry
Productive customer service specialist with effective sales track
Complacent in fast pace and high demand environments
Highly organized professional that understands time management & attention to detail
Complies to corporate policies, regulatory standards (SOX) AND OFAC guidelines Professional Experience
AIG, Chicago, IL July 2015- Present
PCG Account Analyst
Orchestrates endorsement processing, making necessary changes per underwriters request
Interpret customer and agent queries with correct and effective communication
Maintains service level agreement and production goals through years of employment
Review quote request, underwriting reports and process data to prepare for review
Managed Excel spreadsheet refreshing data for The Quote Processing Team
Consistently attain and exceed production and quality goals for my current role
Immensely organized providing the best service gathering the insured's requirements
Complies to corporate policies, regulatory standards (SOX) AND OFAC guidelines Consumer Portfolio Services, Lombard, IL October 2012- June 2015 Executive Collections Administrator
Leads Front-End Collections Department with customer-driven and company-focused developmental solutions
An expert in Account Management; setting individually-catered repayment plans, appointment setting and timely customer follow-up
Updates and maintains crucial customer database information, record keeping and determining individual customer requirements
Exceeds call quotas & monthly goals as Top Contributor in fast-paced, high-volume environment
Responsible for in-bound inquiries, as well as over 250+ new prospective accounts each month Sprint Nextel Corporation, Chicago, IL August 2009- September 2012 Senior Sales Consultant
Multiple recognitions as District Leader in sales performance and Store Leader for overall composite score at
Reviews, analyzes, and prepares new quotes and business developments
Managed team members to understand and comply to monthly sale goals and incentives
Assisted management with implementing new products and procedures
Handled complex transactions and trained employees on company practices
Downtown Chicago’s Flagship Service and Repair Center
Store’s Small Business Representative for both Corporate Liable and Government Sector Accounts
Assistant to corporate management in exclusive product launches, marketing events and various promotional campaigns
Strong entrepreneurial background, including experience in outside sales, cold calling and out bounding
Executes corporate initiated technical support, visual display merchandising and overall retail operations
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EDUCATION
Wilbur Wright College, Chicago, IL Expected Graduation Fall 2023
Pursuing an Associate Degree in Business Administration TECHNOLOGICAL EXPERIENCE
Proficient with both Microsoft Windows and Apple Operating Systems
Adept in facilitating user training for both PC and Mobile versions of Microsoft Windows, including the Office Suite,
Google/Android Applications, Blackberry OS and Apple iPhone OS
Skilled with salesforce.com account management and database analysis ACTIVITIES & AFFILIATIONS
Sprint Enterprise Recognition Award and Customer Satisfaction Excellence Award (3 Time District Winner)
Samsung Mobile Outside Advocate/Brand Ambassador
Community Development and Outreach with the Chicago Housing Authority
Volunteer for Feed My Starving Children Schaumburg
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