Josephine M. Carter

312-***-****

*** ******** ****

Lombard, IL 60148

adtm85@r.postjobfree.com

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Profile

Dynamic customer service specialist with over 10 years experience

Experience in Microsoft Word, Excel and Point

Knowledge of underwriting reports, collection accounts and data entry

Productive customer service specialist with effective sales track

Complacent in fast pace and high demand environments

Highly organized professional that understands time management & attention to detail

Complies to corporate policies, regulatory standards (SOX) AND OFAC guidelines Professional Experience

AIG, Chicago, IL July 2015- Present

PCG Account Analyst

Orchestrates endorsement processing, making necessary changes per underwriters request

Interpret customer and agent queries with correct and effective communication

Maintains service level agreement and production goals through years of employment

Review quote request, underwriting reports and process data to prepare for review

Managed Excel spreadsheet refreshing data for The Quote Processing Team

Consistently attain and exceed production and quality goals for my current role

Immensely organized providing the best service gathering the insured's requirements

Complies to corporate policies, regulatory standards (SOX) AND OFAC guidelines Consumer Portfolio Services, Lombard, IL October 2012- June 2015 Executive Collections Administrator

Leads Front-End Collections Department with customer-driven and company-focused developmental solutions

An expert in Account Management; setting individually-catered repayment plans, appointment setting and timely customer follow-up

Updates and maintains crucial customer database information, record keeping and determining individual customer requirements

Exceeds call quotas & monthly goals as Top Contributor in fast-paced, high-volume environment

Responsible for in-bound inquiries, as well as over 250+ new prospective accounts each month Sprint Nextel Corporation, Chicago, IL August 2009- September 2012 Senior Sales Consultant

Multiple recognitions as District Leader in sales performance and Store Leader for overall composite score at

Reviews, analyzes, and prepares new quotes and business developments

Managed team members to understand and comply to monthly sale goals and incentives

Assisted management with implementing new products and procedures

Handled complex transactions and trained employees on company practices

Downtown Chicago’s Flagship Service and Repair Center

Store’s Small Business Representative for both Corporate Liable and Government Sector Accounts

Assistant to corporate management in exclusive product launches, marketing events and various promotional campaigns

Strong entrepreneurial background, including experience in outside sales, cold calling and out bounding

Executes corporate initiated technical support, visual display merchandising and overall retail operations

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EDUCATION

Wilbur Wright College, Chicago, IL Expected Graduation Fall 2023

Pursuing an Associate Degree in Business Administration TECHNOLOGICAL EXPERIENCE

Proficient with both Microsoft Windows and Apple Operating Systems

Adept in facilitating user training for both PC and Mobile versions of Microsoft Windows, including the Office Suite,

Google/Android Applications, Blackberry OS and Apple iPhone OS

Skilled with salesforce.com account management and database analysis ACTIVITIES & AFFILIATIONS

Sprint Enterprise Recognition Award and Customer Satisfaction Excellence Award (3 Time District Winner)

Samsung Mobile Outside Advocate/Brand Ambassador

Community Development and Outreach with the Chicago Housing Authority

Volunteer for Feed My Starving Children Schaumburg

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