Customer Service Vice President

Randal R. Olson

***** *. ***** *****

Buckeye, Arizona 85396

Email: *****.*****.****@*****.***

Cell: 360-***-****

Objective: To obtain a position that will utilize my knowledge, creativity and human relations experience in order to develop and maintain excellent team building business relationships.

EMPLOYMENT EXPERIENCE:

Majestic Mountain Coffee Roasters

11/92 TO 8/2018

Title: Owner, CEO and President

Coffee Exchange, Inc. Majestic Mountain Coffee, Majestic Mountain Coffee Roasters. MAJOR ACCOMPLISHMENTS:

-Awarded Customer Appreciation and Innovation award for several years of distinguished customer service and teamwork by wholesale client base.

-Planned, budgeted, branded, implemented start-up retail coffee business maintaining profitability for 26 years running. With a down turn of 30% in retail sales due to economic factors we more than balanced that loss by increasing wholesale business by 36%.

-Developed, planned, branded and implemented successful, start-up wholesale/retail coffee roasting business model servicing large corporate hotel resorts, mid size and small privately owned coffee providers maintaining profitability for 26 years.

-Implemented and maintained our profitable, fully functional and secure retail/ wholesale web site; majesticmountaincoffee.com

-Developed and maintained excellent business relationships with all suppliers, and established dealer status with various equipment suppliers, as a result this led to the opportunity to add sales to our bottom line through equipment sales and service business.

-Developed and maintained several direct and broker relationships for the purchase of raw green coffee, working the coffee commodity market and negotiating contracts for quality and price.

-Sold business 2018

CAREER SUMMARY:

Twenty six years of profitable self employment from start-up consisting of all aspects of retail, wholesale coffee, consulting, branding, marketing, sales, coffee roasting, purchasing, producing, packaging, equipment sales/service and customer service. Responsible for all contract negotiations, budget, financial planning activities, strategic planning, setting all sales and marketing objectives and measurement criteria. Security Pacific Bank - Vice President

10/75 to 11/92

Manager, Communications Services

Responsible for design, client consulting, sales and operational units serving and supporting International, Washington, Oregon, Idaho, Alaska and Arizona clients. Provided services as corporate liaison between national operations and corporate. Managed Staff of 34 with operational budget responsibilities of in excess of $14 Million, with capital project budgets in excess of $30 million.

MAJOR ACCOMPLISHMENTS:

-Awarded Corporate Award for outstanding service and team building, which consisted of pulling two disingenuous west coast corporate operations together to work productively as one team and as a result, reducing expenses by 15%.

-Maintained no growth in staff with documented 123% in client growth through centralization, automation and outsourcing.

-Decreased expenses by 29% during a period of 38% growth through successful negotiations and implementations of a variety of vendor contracts and systems.

-Direct contributor toward revenue recovery and generation for corporate business units in excess $500K annually.

-Executive board member of large corporate regulatory lobbying association.

-Exceeded all performance goals and received customer service rating of exceeds expectations several years running.

CAREER SUMMARY:

Seventeen years of unique business management experience encompassing new business, National and International operations consisting of client sales, consulting, planning, implementation, measurement and consolidation. Managed and administered all budget and financial planning activities.

Specialized in improving operations into highly efficient and profitable operations which produce quality and reliable services.

Reliant Pool Services

2019 - CURRENT

I am beginning my fourth year with Reliant pool service LLC. I manage cleaning, repairing and servicing all aspects of pools and equipment.

EDUCATION:

Central WA. University – Major in Organizational Management

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