Customer Service Representative
Resume:
Tonnisha Marson
Customer Service
Email: **************@*****.***
Address: **** ** *** ***** **** Lauderdale Florida 33311 Phone: 281-***-****
Date of birth: Sep 1, 1995
OBJECTIVE Enthusiastic Customer Service Representative with in-depth knowledge of healthcare claims processing, Medicaid, resolving client/provider issues, and handling multiple responsibilities simultaneously. Energetic and driven to reach
company goals. Personable professional capable of bullding immediate, positive customer rapport, and long-term loyalty.
EXPERIENCE
Florida
Aug 2020 - Mar 2022
Customer Service
MD Now
Dania Beach
Jan 2018 - Mar 2020
Customer Service
Wyndham Garden Hotel
Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy sta, and case managers.
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Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work e orts of all inventory assigned to the self-pay billing revenue cycle and call center.
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• Working knowledge of Protected Health Information (HIPPA).
• Billing of claims to the appropriate party.
Timely follow up with patients, Respond to customer inquiries in a con dent, timely and accurate manner
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Answer inbound customer/client requests or inquiries concernine services, products, billing, equipment, claims, and report problem area.
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Experience working in high volume customer service environment, Can organize and handle calls with speed and accuracy, work with complex computer applications and resource materials
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Can use multiple operating environments (Windows, DOS, Mainframe)
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• Insurance Veri cation
Responsible for managing the accuracy of facility billing, private pay prescriptions, and supplies.
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Track and maintain the total accounts receivable for the facility and private pay.
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• Managing online and phone reservations.
Registering guests collecting necessary information (like contact details and exact dates of their stay, Providing information about our hotel, available rooms, rates and amenities.
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• Upsell additional facilities and services, when appropriate. Key Biscayne
Mar 2013 - Dec 2018
Guest Service Representative
Miami Seaquarium
EDUCATION
400 Barton Blvd, Suite 204 Rockledge, FL 32955
Aug 2011 - May 2014
High School Diploma
Educators Inc. Private Christian School (EIPCS)
- Presented ‘CCSF Award’. - Deane’s List 2014. - Soccer Team Captain Pembroke Pines
Feb 2018 - Jan 2019
Diploma
Florida Career College
SKILLS LANGUAGES
Creole
Native
Ensured reservations via points redemption are according to guest needs and requirements.
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Ensured superior customer excellence by addressing customer concerns with empathy and quick resolutions.
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Updated computer system with guest messages, arrivals/departures and social requests.
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• Answering phone calls.
Answering any questions the customers might have in regards to what shows we have for the day, price tickets, show time and the di erent amenities we have to o er.
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Answering questions in regards to our summer camp program we o er and other package deals/promotions we might have to o er.
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• Resolving any issues a customer have
• Handling refunds
Helping customer with lost and found items that have been le behind.
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• Customer service (8 years)
• O ce Administration
• Medical Coding
• Transcription
• Medical Billing
• Medical Records
• Insurance Veri cation
• Vital Signs
• Medical O ce Experience
• Epic
• Computer Operation
• Medical Terminology
• Time management
• Microso Excel
• Microso Word
• ICD Coding
• Sales
• Retail
• Phone Etiquette
• Medical Scheduling
• Medical receptionist
• Strong organizational skills; attention to detail
• Strong problem solving-skills and ability to think creatively to resolve CERTIFICATIONS & COURSES CPR Certi cation
August 2021 to August 2023
Basic Life Support (BLS)
August 2021 to August 2023
issues
• Excellent telephone and PC/data entry skills
• Telehealth
Contact this candidate