Tonnisha Marson

Customer Service

Email: adtm64@r.postjobfree.com

Address: **** ** *** ***** **** Lauderdale Florida 33311 Phone: 281-***-****

Date of birth: Sep 1, 1995

OBJECTIVE Enthusiastic Customer Service Representative with in-depth knowledge of healthcare claims processing, Medicaid, resolving client/provider issues, and handling multiple responsibilities simultaneously. Energetic and driven to reach

company goals. Personable professional capable of bullding immediate, positive customer rapport, and long-term loyalty.

EXPERIENCE

Florida

Aug 2020 - Mar 2022

Customer Service

MD Now

Dania Beach

Jan 2018 - Mar 2020

Customer Service

Wyndham Garden Hotel

Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy sta, and case managers.

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Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work e orts of all inventory assigned to the self-pay billing revenue cycle and call center.

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• Working knowledge of Protected Health Information (HIPPA).

• Billing of claims to the appropriate party.

Timely follow up with patients, Respond to customer inquiries in a con dent, timely and accurate manner

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Answer inbound customer/client requests or inquiries concernine services, products, billing, equipment, claims, and report problem area.

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Experience working in high volume customer service environment, Can organize and handle calls with speed and accuracy, work with complex computer applications and resource materials

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Can use multiple operating environments (Windows, DOS, Mainframe)

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• Insurance Veri cation

Responsible for managing the accuracy of facility billing, private pay prescriptions, and supplies.

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Track and maintain the total accounts receivable for the facility and private pay.

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• Managing online and phone reservations.

Registering guests collecting necessary information (like contact details and exact dates of their stay, Providing information about our hotel, available rooms, rates and amenities.

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• Upsell additional facilities and services, when appropriate. Key Biscayne

Mar 2013 - Dec 2018

Guest Service Representative

Miami Seaquarium

EDUCATION

400 Barton Blvd, Suite 204 Rockledge, FL 32955

Aug 2011 - May 2014

High School Diploma

Educators Inc. Private Christian School (EIPCS)

- Presented ‘CCSF Award’. - Deane’s List 2014. - Soccer Team Captain Pembroke Pines

Feb 2018 - Jan 2019

Diploma

Florida Career College

SKILLS LANGUAGES

Creole

Native

Ensured reservations via points redemption are according to guest needs and requirements.

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Ensured superior customer excellence by addressing customer concerns with empathy and quick resolutions.

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Updated computer system with guest messages, arrivals/departures and social requests.

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• Answering phone calls.

Answering any questions the customers might have in regards to what shows we have for the day, price tickets, show time and the di erent amenities we have to o er.

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Answering questions in regards to our summer camp program we o er and other package deals/promotions we might have to o er.

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• Resolving any issues a customer have

• Handling refunds

Helping customer with lost and found items that have been le behind.

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• Customer service (8 years)

• O ce Administration

• Medical Coding

• Transcription

• Medical Billing

• Medical Records

• Insurance Veri cation

• Vital Signs

• Medical O ce Experience

• Epic

• Computer Operation

• Medical Terminology

• Time management

• Microso Excel

• Microso Word

• ICD Coding

• Sales

• Retail

• Phone Etiquette

• Medical Scheduling

• Medical receptionist

• Strong organizational skills; attention to detail

• Strong problem solving-skills and ability to think creatively to resolve CERTIFICATIONS & COURSES CPR Certi cation

August 2021 to August 2023

Basic Life Support (BLS)

August 2021 to August 2023

issues

• Excellent telephone and PC/data entry skills

• Telehealth

Contact this candidate