Service Representative Customer
Resume:
Tina M. Mckenzie
Crystal, MN ***29
************@**********.***
Objective: Customer Service Representative
SUMMARY
Detail-oriented customer service representative with six years of experience
Extensive experience working in a fast-paced, deadline oriented work environment
Significant expertise working with complicated situations and difficult customers
Received awards for "excellence in customer service"
SKILLS AND EXPERIENCE
Trained teams in service area specialties, e.g. service providers, employers or employees
Trained new employees in standard operating procedures
Received incoming calls on multi-line phone system
Provided quality customer service to 400+ customers weekly
Worked in student loan collections
Quoted medical benefits to provider/member and assisted company employers with premiums
Assisted in claims processing and reviewed ICD-9 codes with clients
Updated client records on a regular basis
Entered data from source documents into computer system database
Filed records in alphabetical or numeric order
Experienced with Windows 98 and 2000, MS Word, 10-key calculator, fax machines, and copiers
WORK HISTORY
ISD 287 Para Professioal Plymouth, Mn 01/02/2013-present
Accra Care PCA Minneapolis, Mn 6/2004-06/31/2022
Hennepin County Foster Parent Minneapolis, MN 1/2008-11/2022
Apria Healthcare File/General Clerk Minneapolis, MN 6/2004-5/2008
United Healthcare Customer Service Golden Valley, MN 9/1999-2/2001
Allied Interstate Collections Golden Valley, MN 11/1996-4/1998
Contact this candidate