Kwan G Bowser

Experience

Dialamerica ****- Present

Entry level call center agent- Scripted sales program(ADS, maintain high attainment(sales to non sales measurement), Scripted sales program that required me to make 2 attempts at selling the debt protection product(Account Assure) customer service, receive regular coaching and development from team leader.

South Star- Customer service agent, handle billing, payments, enrollments, escalations

US Bank- Seasonal coach, handle customer service calls(Unemployment debit card),facilitate US Bank training for new agents, maintain team of agents, coach and develop agents, enter monitors(agents' progress), run floor promos(games, contests).

Employment Coordinator- Schedule interviews, conduct interview, daily applicant review with management, Conduct 2 Orientation Presentations per week( Slide show of “A Day In The Life of a Dialamerica call center agent, followed by a tour of the facility), Follow up with applicants by phone as well as email, Set up New agents in Agent Axis, send out “Welcome email” to new hires as well as create customized PURL to promote referrals, cover reception when needed, take temp checks.

Recruiting Retention Manager- My job is to manage the reception area, as well as manage the Employment Coordinator, making sure that they have the tools needed to schedule and filter though potential new hires. I am responsible for making sure that applications for employment showed growth, as well as schedule and conduct interviews. I am also in charge of hiring new talent for the company as well as retention.

Food Lion 2018-2019

Cashier- Customer service, Ring up groceries, balance drawer at the end of my shift

Customer Lead- Supervise front end, maintain and balance the safe, loan change to cashiers, coach and develop cashiers on bagging, proper way to enter coupons and discounts, make sure that shift runs smoothly.

Bayer heritage Federal Credit Union 2010-2013

Teller- customer Service, Take deposits, withdrawals, balance safe, handle large amounts of money

Customer Service Representative- Customer Service, open/close accounts, handle negative checking accounts for the branch(follow up, make payment arrangements), Up sell, (savings accounts, birthday club savings/Dollar Dog savings accounts), Perform credit checks for checking accounts, OFAC Checks,

Member of the Berkeley County Chamber of Commerce, Notary Public, Completed Ira Essentials Training, Community Outreach(plan and organize Community events such as Relay For Life and Local Community events)

Kustom Kouture 2007-Present

Designer, tailor. Specializing in custom formal, prom and wedding wear for women, custom alterations, maintain office duties such as customer registration, sales receipts and filing contracts.

Education

Goose Creek High School- Diploma 1998

1137 Redbank RD, Goose Creek, SC 29445

Kwan G Bowser Phone 843-***-**** Email adtm53@r.postjobfree.com

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