Customer Service Call Center
Resume:
Latasha Smalls
Sumter, SC
**************@*****.***
Work Experience
Customer service credit card
Bank Of America - Sumter, SC
April 2018 to Present
Love it
Cashier/ assistant manager on training
Refuel Operating Company - Sumter, SC
Present
Teacher
Jmbc - Sumter, SC
August 2013 to June 2018
Comfort Keeper
Home Health Services - Sumter, SC
June 2017 to August 2017
Teacher
Auntie Susie playschool - Sumter, SC
February 2004 to April 2012
Education
High school or equivalent in All
Sumter Co High School - Sumter, SC
August 2000 to June 2004
Skills
• Toddler Care
• Childcare
• Teaching
• Classroom Management
• Infant Care
• Special Education
• Behavior Management
• Early Childhood Education
• Caregiving
• Manufacturing
• Tutoring
• Organizational Skills
• Babysitting
Certifications and Licenses
Ecd101
Present
Assessments
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Familiar
January 2021
Applying customer service skills in a call center setting Full results: Familiar
Retail customer service — Proficient
January 2021
Comprehending and responding to retail customer needs Full results: Proficient
Cashier skills — Proficient
February 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient
Early childhood development — Proficient
March 2021
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Mechanical skills: Monitoring — Completed
January 2021
Understanding of machine dials, gauges, displays, and data charts Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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