Customer Care Patient Services

CURRICULUM VITAE

NAME Michelle Triza Atieno

DATE OF BIRTH 16 -March -1996

LANGUAGES ENGLISH (Spoken and Written- Excellent)

Kiswahili (Spoken and Written-

Excellent) German (Spoken and

Written- Basic)

TELEPHONE 079*******

EMAIL ***************@*****.***

CAREER OBJECTIVE

Enjoy volunteer work and make a difference in extending my passion into a career in non-profit management, program development, or direct social services and focus on helping people and making the world a better place.

Acquire professional experience in a flexible career in an ever -changing field allowing me to work in different settings, each with their own goals and challenges, but with a shared purpose of serving the common good.

To be equipped in working in a certain environment, such as a hospital or a school, with an interest in providing clinical or case management services. EDUCATIONAL BACKGROUND

January 2003- December 2010 EREGI PRIMARY SCHOOL

Kenya Certificate of Primary Education

January 2011 – December 2014 KITENGELA GIRLS HIGH SCOOL Kenya Certificate of Secondary Education

January 2017 INTRACOMNET COMPUTER TRAINING CENTRE

Ms Word, Ms Excel, Ms Outlook, Ms Point

February 2017- December 2018 LANGUAGE LINK INSTITUTE Goethe-Zertificat A1 Start Deutsch 1

July 2021- November 2021 AVENUE HEALTH CENTER

Patient Attendant Course

VOLUNTEER/WORK EXPERIENCE

December 2021- March 2022 - The Samarimed Health Center Responsibilities

Help patients use the bathroom

Clean and bathe patients or residents

Maintain patients’ hygiene and change bedding

Turn, reposition and move patients between wheelchairs, seats and beds

Serve meals and help patients eat their food

Measure vital signs like blood pressure and temperature June 2021 – November 2021- : Volunteer: Avenue Hospital Kisumu Responsibilities:

Work under the guidance of Supervisor to perform patient care services

Address patient concerns and queries professionally

Answer call lights and attend to patient needs

Perform basic administrative duties including printing, copying and filing patient records

Assisting in bathing, dressing and feeding patients and perform other oral and personal care activities

Change bed linins and maintain patient room cleanliness and safety

Transfer and position patients when necessary

Monitor patient’s physical and behavioural changes and report any unusual situations to Supervisor

Record patient’s blood pressures, temperature, pulse, respiration and weight on a regular basis

Ensure safety and quality in patient services and maintain confidentiality of patient medical records

Assess patient’s health improvement and accordingly update medical records September 2018-: Volunteer: Ministry of Health (Public Health Division) Kenya Kisumu. Community Led Total Sanitation

Responsibilities:

Promoting appropriate disposal system of solid and liquid waste to prevent spread of diseases

Promoting personal hygiene, safe storage among poor rural communities

Monitoring real time system community lead total sanitation among the rural communities

Certification/verification of open defecation free rural community households

Mobilizing communities to completely eliminate open defecation

Facilitating communities to conduct their own appraisal and analysis of open defecation and take action to be open defecation free and influence other communities form neighbouring villages to stop open defecation.

March 2015- August 2015: Safaricom Company

Position: Customer care

Responsibilities:

Manage customer queries through open shows

Identify issue and make follow ups on customers concerns

Communicate frequently with the team leader and inform on emerging trends in customer calls

Document interactions with customers

September- December 2015: OLX Company

Position: Customer care

January 2018- August 2020: JETLAK Company

Position: Merchandiser

HOBBIES AND INTERESTS

Travelling

Socializing

Story telling

Reading novels

Watching movies

Creative Arts

REFEREES

1. Dorine Akoth Odongo

The Samarimed Health Center

Tel. 071*******

P.O BOX 84

Rodi Kopany

Kenya

2. Brian Ashimene Lumidi

Avenue Hospital

Tel. 070*******

Kisumu

Contact this candidate