Shea Crews

* ******** ******* * *** **

New Castle De, 19720

267-***-****

adtm3l@r.postjobfree.com

A Senior Specialist in the financial industry utilizing my skills, as a top performer. To meet and exceed business goals within my line of Business.

Identifies, Analyzes & Resolve Conflict management

Problem Solving Skills Operational Efficiency

Work Experience

Bank Of America September 2018 - Present

Internal Recovery Services/ Internal Recovery Unit

(Senior Credit Assistance Specialist II )

•Effectively serviced and recovered balances on charged off deposit, consumer card, and business lending accounts

•Proven ability to meet and exceed productivity and quality monitoring goal

•OJT coach dedicated to the development and understanding of new hires in the department

•Subject matter expert who assist peers with challenging account questions

•Assist customers who were experiencing financial hardships and offered programs to help them achieve financial stability

(Senior Credit Assistance Specialist II )Business Lending Collections

•Collected multiple business cards as part of one large relationship

•Worked well independently utilizing time management and organizational skills

•Progressed through all stages of delinquency up through to pending charge off

•Negotiated repayment plans after difficult messages of offset have been given

•Mitigating loss for consumer credit cards by securing or setting up payment arrangements on delinquent accounts

•Educated customers on ways to repay balances and rebuild credit by lowering risky credit behaviors

Debt Settlement Collections

(Senior Credit Assistance Specialist II )

•Assisted Debt Settlement Agents with customers who were experiencing financial hardships

•Negotiated consumer and business cards with third party

•Negotiated debt with third party to help put customer in a better financial position a well as help bank gain profit

Bank Of America January 2018 - September 2018

Credit Assistance Specialist -TEMP TO PERM POSITION

• COLLECTED ON BANK DEPOSIT, CONSUMER CARDS AND BUSINESS lENDING

•Worked 30 day pre charged to 180 charged off accounts

•Assisted customers with payment arrangements on outstanding balances

•Maintained 100% quality

•Meet and exceed company goals

Loan Counselor

PHEAA Chester, Pa. September 2016 - May 2017

•Advise students on available financial-aid awards and review billing for accuracy.

•Check loan agreements to ensure that they are complete and accurate, according to policies.

•Compare data on student aid applications with eligibility requirements of assistance programs.

•Review accounts to determine write-offs for collection agencies.

•Processing Information, communicating with Supervisors, Peers, or Subordinates and making Decisions and Solving Problems.

•Experience with: Data entry software, Desktop computers, Microsoft Access, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office software, Microsoft Outlook, Microsoft Word, Notebook computers, Oracle PeopleSoft, Personal computers.

Systems Skills

Microsoft Office, CRC, TSYS, Image view, LVIS, BOLT, BASS, RMS, UCRS, BOLT, NICE, IEX, WebEx, Cash Pro, Quick Remit, PTUI, Content Navigator, Workday

Education

Allstate Career School

Associate's Degree, Specialized Technology (Paramedic Program) 2011

Essington, PA

Chester High School, Chester, Pa

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