Customer Service Billing Specialist

CORY LEE MORTON

*** ***** ***** ****** ****, TX *7611 409-***-****

**************@*****.***

Dynamic and resourceful professional who excels in fast-paced environments with 8 + years extensive experience in sales, marketing, administrative functions, accounting, and information management. Displays outstanding ability to plan, coordinate and implement best practices and procedures to bring significant improvements in efficiency and productivity towards the successful attainment of company goals. Seeking a challenging leadership position with a growing company where I can utilize my business savvy, creative problem solving and multi-tasking skills to gain future experience while achieving goals, as well as company’s potential.

EXPERIENCE

OCT 2019 – SEPT 2020

BRONZE MEMORIAL DESIGNER, sci corp - houston, tx

Spoke with families via phone and email discussing their wishes for their memorial design. Created memorial design on company design software (E-vantage). Communicate with 100 + location managers about location specifications and informing them about updated procedures from corporate level. Maintained accurate records of customers design information. Swiftly scanned, filed, and uploaded contracts into database.

JUN 2017 – MAR 2018

SALES & STAGING, altar’d interiors - deer park, tx

Arranged furniture and home décor throughout store for optimal display and updated rapidly changing inventory. Managed webpages with high internet traffic insuring swift responses. Welcomed and greeted customers, closed sales, and coordinated pickup and delivery with delivery team. Applied techniques supported by training on suggestive selling and up selling to boost store sales and increase satisfaction. Resolved customer service issues in a professional and timely manner. Consulted store employees and customers in conjunction with their needs. Managed work area and followed sales floor standards to enhance sales.

AUG 2009 – MAY 2011

BILLING SPECIALIST, xerox - houston, tx

Compiled data and prepared accurate invoicing for multimillion dollar companies. Participated in phone conferences with both team members and clients. Conducted audit and review of all paperwork included in an order. Responded to customer phone calls and emails questioning contract or invoices (internal and external customers). Reviewed contract information not supported by computer system.

EDUCATION

MAY 2002

RECOMMENDED DIPLOMA, deer park high school

CORE COMPETENCIES

Administrative support

Sales and Marketing

Conflict Resolution Techniques

Team Coordination & Leadership

Standards/Procedures Compliance

Strategic Planning

Project Management

Continuous Process Improvement

Documentation Management

Exceptional Customer Service

SKILLS

Microsoft Word

Microsoft PowerPoint

Outlook

Microsoft Excel

Microsoft Access

E-vantage

ACTIVITIES

Enjoy refinishing furniture and bringing out the beauty and uniqueness of each piece.

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