Customer Service and currently a Massage Therapist

Mercedes Flores

Wallis, TX *****

346-***-**** adtm2k@r.postjobfree.com

PROFESSIONAL SUMMARY

Licensed Massage Therapist with over 5 years of experience in Swedish, Traditional Thai, Sports Massage, Hot Stone, Aromatherapy and Reflexology. Excellent reputation for maintaining professionalism. Clients are well assured throughout the sessions with well versed knowledge and informative treatments. Empathic nature gives me the ability interact with a diverse body of clients and connect across these differences. After many years of hands on and interpersonal communication my judgment and perception skills have attuned me to factors ranging from body language to cultural differences, thus gaining attuned awareness. Focused intention to resolving problems and improving client satisfaction. Love of Learning for different modalities. Developing combination of techniques to achieve optimal personalized treatments. Good Hygiene Habits are critically important to massage practice. Cultivating a clean practice serves a crucial purpose: It keeps clients coming back and the office safe. 20 years of Sterilization and disinfecting techniques from past medical profession will ensure safe practice. SKILLS

• Sterilization and Disinfecting Techniques

• Customer consultation

• Aroma Therapy

• Anatomy

• Relationship building and management

• Physical Strength

• Stress Relief Massage

• Hot Stone Massage

• Deep Tissue Massage

• Reflexology

• Sports Massage

• Swedish Massage

WORK HISTORY

MASSAGE THERAPY INSTRUCTOR 08/2020 to Current

Chinese Compassion Massage School - Houston, Texas Massage Therapy applications

• Assisted program participants with achieving career and learning goals. Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.

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Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.

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• Advised students on course selection, career decisions and other academic and vocational concerns.

Provided detailed instruction and role modeling for acceptable social and work-related behaviors.

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• Supervised and monitored students' use of tools and equipment. MASSAGE THERAPIST 12/2018 to Current

Massage Heaven - Houston, Texas

Reflexology, Aroma therapy, Sports Massage, Traditional Thai, Hot Stone Performed 20 hours of massage per week for over 100+ clients with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and Traditional Thai.

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Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 15 daily customers.

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Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates.

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Grew sales 50% in 6 months with great work ethic, individualized beauty care plans and positive attitude.

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Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized.

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• Diversified services by training in additional techniques such as Thai massage. Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.

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Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.

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• Maintained energy and enthusiasm in fast-paced environment.

• Carried out day-day-day duties accurately and efficiently. Coached and supervised staff by monitoring techniques and daily activities to suggest improvements

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• Grew sales with great work ethic, individualized care plans and positive attitude

• Advised clients on areas such as posture, at-home exercises and stretches

• Performed aroma therapies and specialized relaxation techniques Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions

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Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session

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• Prepared oils and lotions for massages

EDUCATION

Teaching Adult Learners - 801 Handell Lane. Pasadena, Texas 77502 Certificate Massage Therapy Instructor, 05/2020

Phoenix School Of Massage - 6600 Harwin Dr. #101, Houston, TX 77036 Certificate Massage Therapy, 07/2018

Houston Community College - Houston, TX Associate of Applied Science Cell Biology And Anatomy, 05/2015

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