Manuel D. Roberts

Contact

*** **** **** ******

Brooklyn, New York 11210

929-***-****

adtm0z@r.postjobfree.com

Objective

Secure a position within astable company, that will allow an opportunity for growth and have a career path that is enriching and rewarding.

Education

University of Southern California

Los Angeles, Ca. 90007

09/1980-06/1985 118 Units

B. S. Bioscience’s

Nazareth Regional H.S.

09/1976 -06/1980

H.S. Diploma College Prep

Regents Scholar

Experience

Present – August / 2017

Long Island Railroad Counter • Quality Assurance Customer Service Representative • Goodwill Temps Staffing Services.

Conducted various customer counts for the LIRR.

Riding and platform counts that require me to board assigned trains and conduct counts of customer ridership from a beginning and end point.

Present-November / 2018

iPad Technician • Tech • Robert Half Technology

Temporary assignment with the Board of Elections that I have been constantly recalled for with every NYC, NYS, and National Election.

I service and synchronize the poll pads used by voters on Election Day.

IT Technician for 3 Integrations and site setups.

American Express Bank (200 Vesey Street location)

Dates: 03/22-02/22.

Bank Paribas (Rockefeller Center Location West 52nd and Seventh Avenue Location).

Dates:01/22-11/21

TD Bank 2 Vanderbilt Street Location

Dates:12/20-11/20

All three of these assignments involved setting up Trading desks, workstations for the Investment Trading Desks Department.

Installed Weisz (Computer), Monitors, Cabling for Peripherals.

Troubleshooting installed devices.

Set up the LAN networks for all three locations.

Currently registered with this agency and waiting for upcoming assignments.

09/2018-05/2018

Customer Service Representative • Call Center Representative • AppleOne (Maximus).

Customer Service Representative, who booked home nurse evaluations for recipients of Medicare/ Medicaid.

Was required to retrieve records from a database, verify demographics and to determine the eligibility of the consumer to receive a home nurse evaluation from a New York State Certified Nurse.

In bound call center 35 to 50 calls a day.

02/2017-01/2017

Data Entry Specialist / AppleOne (Scottish American)

Searched database for insurance records, for businesses insured in the State of New York.

Captured, highlighted, retrieved from the database, and printed 1500 copies.

Completed this task under a tight deadline, 2 weeks, and was exactly accurate with high quality.

10/16-08/18

Customer Service/ Call Center Representative / Manpower (D.F. King Teleservices

Proxy vote solicitor. Worked for 2 months on the Fidelity Freedom Fund Special Shareholder meeting.

03/2016-07/2015

Logistics / Installation Technician / Disys (Veteran’s Hospital)

Reorganize Medical and Surgical supplies in all storage spaces of the Veteran’s Hospital’s in Brooklyn and Manhattan (Dyker Heights and 23rd Street), fully automated these areas.

Built racks to room size and specifications for appropriate work areas that had an automated tracking system for supply replenishment or when levels hit a critical threshold.

Removed antiquated and inefficient equipment.

Cataloged and threw out or removed old equipment, furniture and put in storage.

Created an end of project report (inventory) of what was installed and removed.

01/2016-08/2014

Data Entry/Imaging Preparation Specialist/Goodwill Industries (Human resources Administration-MISCA)

Retype documents and forms to create an electronic version.

Operate copier, facsimile, and typewriter.

Auxiliary reception and telephone duties.

04/2012-09/2005

Clerical/ Office Assistant/ (Goodwill Industries) NYC Department of Transportation-Division of Sidewalk Inspection Management & Management Long Island City.

Organized and prepared a move from Long Island City to Lower Manhattan.

Packed and designated the office files for the move and storage.

Mailroom duties, Auxiliary reception, and Telephone duties.

07/2008-03/2005

EAI Consulting and Computer School New York, New York

Help Desk Technician

Student in A+, UNIX, and CCNA.

Received Certification as an A+ Technician and Microsoft Certified Professional.

Exposed to Microsoft Certified Systems Engineer.

Passed Network Essential, NT Server, and NT Workstation.

Setup and configured personal computers, workstations, peripherals for customers.

Troubleshot and resolved hardware and software issues for customers via telephone.

Refurbished and upgraded personal computers and maintained printers.

LAN Group temporary help desk support person. Installed software on twenty-five computers. Upgraded old PCs with new motherboards, memory, sound cars, network cards, etc.

Trouble shot networks.

10/2001-03/2001

Data Entry Specialist/ Accounts Payable Clerk/Analyst/ Fleet Bank Conversion Caching Team (Manpower).

Worked on the Summit Bank merger.

Serviced 250 Fleet Bank Coaches during the Summit Conversion.

Created and managed databases in Microsoft Access, and Excel for Fleet Bank.

Prepared detailed expense reports and internal customer information for Fleet Bank.

03/2001-03/1997

Data Entry & Office Support/ Clerical/Advantage Staffing Services.

Various temporary (short & long term) assignments utilizing computer and organizational skills in the financial services industry (American Express Bank, Citibank, SG Cowen, Ernst Young, and Credit Suisse/First Boston Bank).

Created manual and automated filing systems for various clients.

Extensive data entry on existing databases Microsoft Excel and Access.

03/1997-01/1997

Office Manager/System Analyst/ Mailroom

Chase Manhattan Personal Financial Services

Setup and organized a mailroom that serviced 125 internal customers that spanned five departments and two floors.

Timely distribution of incoming mail.

Processed outgoing mail utilizing three different methods: Pitney Bowes, UPS Ground Services, and Federal Express Power Ship.

Managed and reconciled expenses relating to shipping and inventory for the whole office

Actively participated in a Total Quality Management Team that evaluated and reduced costs for this nationwide financial services company by 33.3%.

Received 2 Spot Awards for Teamwork and customer service excellence.

06/1989-12/1985

Ogden Allied Aviation Services

Crew Chief/ Fleet Service

Supervised a staff of 10-12 associates.

Lead the crew to turnaround aircraft in unusually rapid time frames.

Inspired crew to perform optimally despite extremely tense situations and less than hospitable conditions.

Liaison with various airport personnel to facilitate workflow.

12/1985-09/1980

University of Southern California

Research Assistant/Department of Sedimentary Petrology in Geological Studies

Prepared and analyzed sand samples.

Acid washed and oven dried sand samples being analyzed.

Microscope observation of varied materials contained in sand samples.

Developed charts and graphs for analysis by the students to determine data relevant to their thesis.

Education:

2012 Emergency Residence Care Emergency Medical Technician

2004 EAI Consulting and Computer School A+/Unix Solaris 9

1998 Xincon Technology Microsoft Certified Systems Engineer 4.0

1984-1980 University of Southern California Major: BME/Biology 118 Units achieved

Certifications:

A+ Technician (Certified October 2006)

Microsoft Certified Professional- ID 1208328

Bureau of EMS EMT-Basic License ID Number-404621

Key Skills

Mailroom

Microsoft Office

Call Center

Microsoft Certified Pro

A+ Technician

Communication

Accomplishments:

Member of Total Quality Management Team that evaluated and reduced company shipping costs 33% nationwide.

Received two awards for Teamwork from Chase Manhattan Bank.

Provided excellent internal and external customer support.

Aware of customer needs and satisfying them at a prominent level. Work under deadlines. Responsible, accountable diligent worker. Always operate beyond the call of duty.

Leadership

While attending the University of Southern California was on the Student Senate, Committee to nominate for Honorary Degrees.

References

John A. Ward CEO / Executive Vice President American Express Bank and Chase Manhattan Personal Financial Services 646-***-****

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