Customer Service System Administrator

Chad Haynes

• Taylors, SC • **********@*****.*** • 571-***-****

PROFESSIONAL SUMMARY

Entry-level IT professional pursuing CompTIA, Linux, and Microsoft Technology certifications. Desires to use hands to resolve technical issues with computer/laptop maintenance service, repair, and upgrades. Ability to troubleshoot and perform various installations for LAN and WAN networks. Knowledge of Windows 7, Active Directory, and other Operating Systems. Strong team member who can also work independently. TECHNICAL SKILLS

• PC Hardware& OS Systems • Cloud • Routers & Switches

• Ethernet • Azure • Internetworking

• Network & Design • Troubleshooting • Telecommunications CORE COMPETENCIES

• Hands-on experience in configuring networkable operating systems

• Experienced with installing and configuring services of Device Configurations

• Skilled in installing, maintaining, and managing desktop/client and server operating systems

• Knowledge of Basic and Advanced device security, device mobility, and cloud services

• Exposure in installing operating systems and software

• Familiar with multiple operating systems including Windows 7 and Windows 10

• Utilized tools: Command line, Ping, Tracert, Personal Firewall, Networking Settings & Control Panel EDUCATION

My Computer Career, Raleigh, NC Dec 2021 - Jul 2022 Information Technology System Administrator Certificate Certifications in Progress: Microsoft Technology Associate (MTA) Mobility & Devices Fundamentals,CompTIA A+, CompTIA Server+, Linux Essentials

Certifications Completed: Pathways

Heritage Christian School, Woodbridge, VA May 1992 High School Diploma

WORK EXPERIENCE

Unifirst, Taylors, SC Jul 2020 - Present

Route Sales Representative

● Create opportunities to upsell and grow existing customer base, resulting in increased commissions.

● Combine customer service and sales skills to naturally grow your route and your earning potential.

● Service your route, delivering to multiple customers per day - ranging from small businesses to major corporate locations.

Heritage Baptist Church, Woodbridge, VA Mar 2004 – Jul 2020 Maintenance Specialist

● Troubleshoot., install or repair wiring, electrical or electronic components, pipe systems, or equipment.

● Painted or repaired roofs, windows, doors, floors, or other parts of building structures.

● Performed general cleaning of buildings or properties.

● Inspected, operate, or tested machinery or equipment to diagnose machine malfunctions. Lake Ridge Course, Taylors, SC Mar 2014 – Apr 2020 Golf Instructor

● Assisted in the program set up, delivery and breakdown.

● Encouraged everyone to cultivate a strong work ethic by demonstrating diligence, patience, and respect for others

● Increase player strength, agility and game skills through successful practices

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