Front Desk Receptionist

CYNTHIA DELCOLLE

Teaneck, NJ *****

201-***-**** • ***********@*****.***

WORK EXPERIENCE

Front Desk Receptionist March 2021 – June 2022

Ethan Allen Design Center – River Edge, New Jersey

• Handle reception service area by greeting clients and directing calls on a multi-line phone system

• Communicate with clients and store customers to effectively direct individual attention to their requests by phone and walk-ins

• Coordinate client and customer requests with Customer Service Department regarding payments, deliveries, and concerns

• Answer inquiries and providing information to the general public, customers, visitors, and other interested parties regarding activities conducted at the establishment and location of departments, offices, and employees within the organization Front Desk Receptionist 2005-March 2020

DeCotiis, FitzPatrick, Cole & Giblin, LLP – Teaneck, New Jersey

• Client relations and communications

• Communicate with multiple legal departments to coordinate meetings

• Provide guidance to clients on the firm’s resources and appropriate administrative support for legal advice

• Maintain daily and monthly database excel spreadsheets including but not limited to conference room schedules, employee listings and directories

• Screen and transfer incoming calls for the entire office and collecting messages when necessary

• Research and sort internal electronic legal correspondence to appropriate departments Front Desk Receptionist 2001-2005

Nippon Paint USA Inc. – Teaneck, New Jersey

• Handle office interactions with outside visitors including greeting and directing guests, answering phone inquiries, and managed requests or complaints

• Account for office inventory and network with supply vendors to ensure a sustainable workplace environment

• Collaborate with accounting department on billing Front Desk Receptionist 1998-2001

Waddington IP Jaycare, Healthcare Packaging LLC – Carlstadt, New Jersey

• Provide clerical duties for sales team

• File reports, type letters, mailing, forward phone calls and correspondence with customers regarding inquiries

Sales Coordinator 1985-1998

Carillon Wine & Spirits Importers, Ltd. – Teaneck, New Jersey

• Coordinate with sales team by managing schedules, file documents and communicate relevant information

• Ensure the adequacy of sales-related material

• Handle complaints from customers and provide after-sales support ADDITIONAL SKILLS

• Proficient in Microsoft Word, Excel, and Outlook

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