Ellen Archie
Henrico, Virginia *******@***.***
Summary
A seasoned business owner and operator with 14 years of service and mastery over Business Management. Proven skills in managing business operations and projects. Experienced professional in the healthcare industry.
Skills & Abilities
● Business Management ● Business Operations ● Business Plans ● Process Management
● Regulatory Compliance ● Contract Management ● Documentation ● Revenue Reporting
● Finance ● Accounting ● Customer Service ● Team Building
Experience
E & H Enterprise LLC Richmond, VA
Owner and Operator of Commercial Cleaning 2008 – Present
Obtain, write and review new service contracts
Manage all accounts, employees, supervisors, hire all employees
Setup pay wages, implement training courses for all new employees
Conduct monthly inspections, write-up proposal bids for new clients
Regulatory compliance with FDA & CDC quality standards
Dept. of Veteran Affairs, McGuire Medical Center Richmond, VA
Program Support Assistant 2003 – 2008
Schedule consultations, referrals, and routine doctor’s appointments
Produce spreadsheets tracking patients enrolled in the Post Traumatic Stress Disorder Program
Data Entry into the National Mental Health Database System
Receive, investigate and resolve patient complaints relative to the out-patient clinic
Medical Support Assistant 2002 – 2003
Obtain financial assessments and ensure medical insurance information is completed
Register and pre-register veterans to their clinic
Ensure veterans’ demographic information is current and accurate
Chesterfield Mental Health 2006 – 2007
Senior Account Clerk Richmond, VA
Recording and processing financial data
Received and processing payments from consumers and various insurance companies
Conduct financial intake, close out functions for deposit preparations
Education
Virginia Union University B.S. Business Administration
Minor in Banking
Training/Certificates
Total Quality Improvement Program, Process Management, Team Building, Quality Service, Dealing with Difficult People, and Stress Management
Finance, Accounting, Microsoft Office Suite, Smart Draw
Medical Terminology & IDX Terminology
Typing 45 WPM, 10-key adding machine, Currency machine, Keypunch machine, CRT Terminal, 8300Burough/S3900 Encoder, CPT&ICD9, Coding
Awards
PAT (Process Actions Team) Chesterfield Health Dept.
Group Cash award form Dept. of Veterans Affairs (McGuire Medical Center)
Award from Veterans of Foreign Wars at McGuire Medical Center
Interests
Member of Greeter Ministry of the Temple of Judah Church
Former member of Chesterfield Health Dept. Volleyball and Bowling team
Former member of Virginia Union University Business Management Association