Communications Operator Data Entry
Resume:
Jayde Robertson
Pompano Beach, FL *****
******************@*****.***
Passionate, engaging, and attentive customer service representative, and lead trained in conflict resolution and communication. Proficient typing skills, computer skills and a knowledge of relevant software packages. Warm and welcoming personality, self motivated and outgoing team member. Professional and positive demeanor. Strong telephone and communication abilities. Work Experience
911 Telecommunicator
Broward Sheriff's Office
October 2021 to Present
Takes emergency and non-emergency calls and dispatches public safety personnel for law enforcement, fire services and emergency medical services.
Patient Access Representative III
Urgent Care - Sunrise, FL
March 2019 to May 2021
Perform pre registration and insurance verification functions for inpatients at healthcare facility Financial information gathered to support accounts receivable for patient care Knowledge of medical benefits and authorization processes
Data entry and information skills
Knowledge with medical and code words involving hospital Responsible for patient information intake and ensuring the information is readily available for Doctors and Nurses
PACS Transportation
Broward Health North Medical Center - Deerfield Beach, FL May 2018 to October 2020
Transport patients by assisting patients in and out of taxis, cars, and stretchers Lifting patients on and off beds
Moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds.
Enhances health care organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity. Dispute Resolution Specialist
Sitel - Pompano Beach, FL
February 2017 to August 2020
Work with clients who have concerns
File disputes for cardholders
Create fraud cases and ship new cards also update cardholder information Provided solutions that fit individuals situations and prioritize the customers needs at each step of the process.
Listen effectively, communicate clearly, and problem-solver. Use customer service skills to best help customers Education
High school diploma
Atlantic Technical Center - Coconut Creek, FL
2012 to 2013
Certifications and Licenses
BLS/CPR
Hospitality and management
Emergency Medical Dispatch
Present
Emergency Fire Dispatch
Present
Emergency Police Dispatch
Present
FEMA
Present
Regional Communications Operator
Present
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