Customer Service Associate

JENNIFER

GALVAN

galvanjennifera@gmail.c

om

% 530-***-****

Olivehurst, CA 95961

SKILLS

Calm and Professional

Under Pressure

Safe Work Practices

Excellent Attention to

Detail

Understanding Customer

Needs

Upselling Products and

Services

Order and Refund

Processing

Work Site Preparation

Heavy Labor

Customer Loyalty

EDUCATION

Roseville High School

Roseville, CA + 12/1996

GED: General Studies

PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers

professional challenges utilizing interpersonal skills,

excellent time management and problem-solving skills.

WORK HISTORY

Romanoff - Independent Contractor

West Sacramento, CA + 05/2019 - Current

+ Delivered outstanding service to customers to maintain

and extend relationships for future business

opportunities.

+ Removed existing flooring materials and prepared area,

for installation of new products.

+ Installed carpet in commercial and residential buildings.

+ Drove personal vehicles to residential and commercial,

project locations to complete carpet installations.

+ Operated hand and power tools such as staple gun,

power stretcher and seam iron.

+ Worked independently in fast-paced environment while

meeting productivity and quality expectations.

+ Assisted other team members to achieve goals.

Lowe's - Customer Service Associate

Citrus Heights, CA + 01/2007 - 12/2013

+ Helped large volume of customers every day with

positive attitude and focus on customer satisfaction.

+ Maintained customer satisfaction with forward-thinking

strategies focused on addressing customer needs and

resolving concerns.

+ Informed customers about special promotions and

provided detailed information for various products.

+ Developed and actualized customer service initiatives to

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