Security Officer /Guard

Aundrea Gilley

Hutchins, TX ***** – ***- ***-**** – *******.******@*****.***

Profile

I am an exceptionally well- organized self-starter focused on outcomes. I want to use my education and experience in a full-time position making, good judgment in emergencies or any situations.

Education

Grand Canyon University – Phoenix, Arizona

Master of Science in Psychology

July 2021

Argosy University – Phoenix, Arizona

Bachelor of Arts Psychology

October 2012

Kaplan University – Chicago,

Associate of Applied Science in Criminal Justice

April 2010

Stratford Career Institute – Washington, DC

Legal Assistance/Paralegal Certificate

March 2005

ACCOMPLISHMENTS

Security Officer dedicated to effective working with a team and customer satisfaction.

Focused, detail-oriented Security Officer with more than 15+ years’ experience protecting corporate assets and maintaining safety.

Security leader with a successful background in Criminology and security services.

Conscientious at using judgment to resolve problem situations.

SKILLS

Customer-oriented

Theft prevention training

Critical thinking

Security personnel training

Superior customer service

Electronic surveillance

Conflict resolution techniques

Stationary surveillance

WORK HISTORY

Security Officer/Receptionist, 2018/2020

Ameritex Guard Security Company

Genpact- Richardson, TX

Duties as a Security officer are to provide support to the client and ensure that security services that are rendered achieved desired results to include meeting and exceeding client-driven expectations.

Answer calls

Respond to customer inquiries both telephonically and in person

Complete call logs

Document information from clients, employees, and staff

Manage and resolve customer complaints

Building Officer/ Receptionist, 2015-2016

US Security Associates

Samsung Headquarters – Richardson, TX

Answering inbound/outbound customer calls

Directing all calls to the right person

Making/Setting appointments

Accepting deliveries

Customer Service Communicate effectively both verbally and in writing along with maintaining positive interpersonal relations with client management, client employees, vendors, and supplier staff.

Security Officer, 2005-2007

Point 2 Point Global Security – Addison, TX

Built rapport with each customer/Listen to customer’s requests and inquiries.

Interpret and understand policy contracts for customer needs

Customer Service

Security/Patrol Officer, 2008

Special Enforcement Bureau

Patrol perimeter

Wrote reports/Daily logs

Carded license entering/exiting perimeter

Customer Service

Dispatcher, 2007-2008

Valor Security - Mesquite, TX

Initial point of contact with local law enforcement departments

Maintained officer shift schedules

Recorded and maintained daily logs

Customer Service

ADDITIONAL INFORMATION

Awarded certificates, Honors and Volunteer work: Texas Department of Public Safety Certificate of training, President’s List Honors, Dallas Security Academy- TPSB Level 4 Training, GPA 3.89

Youth Mentor, 04/2010 to 04/ 2016

Evangelical Faith Church – Lancaster, TX

Create programs to improve the well-being

Providing role models to support academically and socially

Created realistic goals and expectations

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