Customer Service Representative
Resume:
CONTACT
PHONE:
WEBSITE:
Brizaña Hayes LinkedIn
@Orisha_Rising Instagram
EMAIL:
*********@*****.***
HOBBIES
Cooking
Gardening
DIY Projects
Reading
BRIZAÑA
JANEL HAYES
Artist, Mogul, Innovator, Speaker
ketch Art
Sci-Fi
Theatre
Healthy Lifestyles
Thrift Shopping
EDUCATION
James B. Dudley High School
August 2003 – June 2007
Diploma, 3.75 GPA, AFJROTC Squadron Commander (Rank Full Bird Colonel), Thespian, Crimson Tides Scholarship, Top 35% of class of 375. ECPI School of Technology
October 2009 – May 2011
Associates Degree, 3.5 GPA, Internship with Nusbaum Center in Greensboro, NC 6 months
WORK EXPERIENCE
Avis Budget Rental Group (SIDSEAL LLC) – Assistant Manager June 2022 – October 2022
Assist clients in the rental process, Manage Inventory, Handle Fleet Maintenance, Drive contracts for the Sales team.
Power Home Remodeling – Customer Development Representative May 2022 – August 2022
Pound the pavement to drive business, visit surrounding homes of current projects to do assessments of windows, roofs, gutters, etc. Pair potential clients with a member of the sales team to offer them more energy efficient choices for the remodeling of their home. Verizon Wireless (Brixx Marketing LLC) – Customer Development Representative
January 2022 – May 2022
Pound the pavement to drive business, visit surrounding homes within the bandwidth area of Verizon 5G towers to do an assessment of their current Internet provider. Provide information, accessibility, and products to gain access to Verizon services.
Carrabba’s Italian Grill - Server
April 2015 – January 2022
Ensure the satisfaction of dining customers by providing detailed knowledge of the menu.
Cogent Analytics – Business Development Coordinator August 2021– November 2021
Warm Dial potential clients in order to provide knowledge of services the company could offer them in terms of developing their businesses. Maintain Regional Vice Presidents calendar appointments. Maintain rapport with potential and current clients to continue to drive business. McDonalds (Triton Management Group) – Shift Manager June 2021– July 2021
Manage the daily activities of employee’s schedule and functions. Ensure restaurant meets and exceeds production standards for the day, week, month, etc.
Dun & Bradstreet – Business Credit Analyst
October 2019 – March 2021
Intake calls and chats from current clients and potential new clients to provide insight into the scores and ratings in their business report. Fine tune through businesses Accounts Payables and Receivable invoices to determine hemorrhaging of funds and provide a blueprint to alleviate inconsistencies in the report.
Conn’s HomePlus - Sales Manager & Electronics Specialist August 2017 – October 2019
Maintain store employees, inventory, floorplans and daily functions. Provide product knowledge daily, weekly, quarterly basis. Process Credit Applications for customers. Manage customer credit contracts and provide customers with product knowledge. Manage customer repair claims. Manage delivery of product to customer homes. Provide troubleshooting maintenance for store and customers. United Parcel Service – Operations Supervisor
March 2007 – March 2017
Manage employee daily functions. Ensure production guidelines for area is being met daily, weekly, and quarterly. Train and develop employees to meet and exceed production standards. Greensboro High-Point Marriott (Hospitality Ventures Management Group)- Server
June 2015 – July 2016
Ensure the satisfaction of dining customers by providing detailed knowledge of the menu.
TumbleBees Ultimate Gymnastics - Gymnastics Instructor January 2005 – March 2012
Manage students’ schedules and lesson plans. Support companies’ community efforts by volunteering. Provide knowledge to parents and community of classes and events taking place at the gym. REFERENCES
• Miochie Sparrow 336-***-**** (Restaurant Supervisor- Hospitality Ventures Management Group)
• Christina DeHorty 336-***-**** (Training Manager- United Parcel Service)
• Rowe Piper 336-***-**** (Business Analyst Dun & Bradstreet)
• Mike Morello 203-***-**** (Hiring Manager – Power Home Remodeling)
• Alexandra Jones 704-***-**** (Customer Development Representative – Power Home Remodeling)
• Geneva Yarborough 336-***-**** (Business Development Coordinator – Cogent Analytics)
• Kelly Jo Landers 585-***-**** (Customer Marketing Specialist – Community Brands)
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