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Service Representative Customer

Location:
Cairo, Cairo Governorate, Egypt
Posted:
November 19, 2022

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Resume:

Name: Engy Roshdy Erian Zaki

Address: Heliopolis, Cairo, Egypt

Phone: +201*********

Email: adtloj@r.postjobfree.com

Seeking to find a job opportunity in the marketing industry and to be part of a challenging and successful environment.

EDUCATION:

2016 - 2020

Faculty Of Commerce, Bachelor’s in Business Administration, Helwan University.

Accumulative Grade: Very Good.

2002 - 2016

Youssef El-Sebaie Language School.

Thanaweya Amma Certificate: 87%

CERTIFICATES:

February 2021 – March 2021

Digital Branding and Engagement, Curtin University - Australia (Edx - Part of online Masters degree).

Dec 2021 – On Going

Strategic Brand Management, Curtin University - Australia (Edx - Part of online Masters degree).

DEC 2021 – On Going

Online Marketing Strategy, Curtin University - Australia (Edx - Part of online Masters degree).

Sep 2020 – Oct 2020

Marketing Research, American University in Cairo.

Aug 2020 – Aug 2020

Unconscious Bias, LINKEDIN.

April 2020 – May 2020

IN5X: Leading with effective communication (Inclusive Leadership Training), Catalyst – USA (Edx - Online course).

March 2020 – April 2020

GSE3X: Introduction to Data Wise: A collaborative process to improve teaching and learning, HarvardX - USA (Edx - Online course).

Jan 2020 – March 2020

Professional Selling Skills, American University in Cairo.

Nov 2019 – Dec 2019

Consumer Behavior, American University in Cairo.

July 2019 – Sep 2019

Principals of Marketing, American University in Cairo.

EXPERIENCE:

November 2022 – Present

Business Developer- Genpact

March 2021 – October 2022

Customer Care Advisor – Vodafone UK, Concentrix

Subject Matter Expert – Vodafone UK, Concentrix

Trainer (On task) – Vodafone UK, Concentrix

Aug 2017 – Sep 2017

Customer Service Representative Internship – Credit Agricole Egypt.

SOFT SKILLS:

Excellent communication skills.

Self-motivated and quick learner.

Embraces challenges and changes

Strong Analytical Skills.

Strong Analysis Skills and Reporting.

Problems Resolving.

Sociable and energetic team motivator.

Microsoft Office

LANGUAGES

Arabic : Native.

French : Good.

English : Fluent.



Contact this candidate