Service Representative Customer
Resume:
Name: Engy Roshdy Erian Zaki
Address: Heliopolis, Cairo, Egypt
Phone: +201*********
Email: ************@*****.***
Seeking to find a job opportunity in the marketing industry and to be part of a challenging and successful environment.
EDUCATION:
2016 - 2020
Faculty Of Commerce, Bachelor’s in Business Administration, Helwan University.
Accumulative Grade: Very Good.
2002 - 2016
Youssef El-Sebaie Language School.
Thanaweya Amma Certificate: 87%
CERTIFICATES:
February 2021 – March 2021
Digital Branding and Engagement, Curtin University - Australia (Edx - Part of online Masters degree).
Dec 2021 – On Going
Strategic Brand Management, Curtin University - Australia (Edx - Part of online Masters degree).
DEC 2021 – On Going
Online Marketing Strategy, Curtin University - Australia (Edx - Part of online Masters degree).
Sep 2020 – Oct 2020
Marketing Research, American University in Cairo.
Aug 2020 – Aug 2020
Unconscious Bias, LINKEDIN.
April 2020 – May 2020
IN5X: Leading with effective communication (Inclusive Leadership Training), Catalyst – USA (Edx - Online course).
March 2020 – April 2020
GSE3X: Introduction to Data Wise: A collaborative process to improve teaching and learning, HarvardX - USA (Edx - Online course).
Jan 2020 – March 2020
Professional Selling Skills, American University in Cairo.
Nov 2019 – Dec 2019
Consumer Behavior, American University in Cairo.
July 2019 – Sep 2019
Principals of Marketing, American University in Cairo.
EXPERIENCE:
November 2022 – Present
Business Developer- Genpact
March 2021 – October 2022
Customer Care Advisor – Vodafone UK, Concentrix
Subject Matter Expert – Vodafone UK, Concentrix
Trainer (On task) – Vodafone UK, Concentrix
Aug 2017 – Sep 2017
Customer Service Representative Internship – Credit Agricole Egypt.
SOFT SKILLS:
Excellent communication skills.
Self-motivated and quick learner.
Embraces challenges and changes
Strong Analytical Skills.
Strong Analysis Skills and Reporting.
Problems Resolving.
Sociable and energetic team motivator.
Microsoft Office
LANGUAGES
Arabic : Native.
French : Good.
English : Fluent.
Contact this candidate