Service Associate Customer

Mohammed Abdul Nabi Fahad

E Mail : ************@*****.***

Ph no: +1-917-***-****)

EDUCATION:

Al-Jaffer High School- Hyderabad, India

Narayana Junior College -Board of Intermediate, Hyderbad, India

Hi-Point College of Engineering and Technology – Board of Technical Education

PROFESSIONAL EXPERIENCE:

Client: Sitel Private Limited Company, India Jul 2012 – Dec 2015

Role: Customer Service Associate

RESPONSIBILITIES:

Giving sales presentations to a range of prospective clients.

Preparing weekly and monthly reports.

Coordinating sales efforts with marketing programs.

Obtaining deposits and balance of payment from clients.

Understanding and promoting company programs.

Preparing and submitting sales contracts for orders.

Answering client questions about credit terms, products, prices, and availability.

Maintaining client records.

Visiting clients and potential clients to evaluate needs or promote products and services.

Client Name: MediaTech Private Limited, Hyderabad, India Jan 2016 to Jul 2018

Role: Manager at MediaTech

Responsibilities:

Communicating with clients to understand their needs and explain product value.

Building relationships with clients based on trust and respect.

Collaborating with internal departments to facilitate client need fulfillment.

Collecting and analyzing data to learn more about consumer behavior.

Keeping accurate records pertaining to inventory and account notes.

Maintaining updated knowledge of company products and services.

Resolving complaints and preventing additional issues by improving processes.

Identifying industry trends.

Client: Uber Technologies Jun 2018 to Present

Role: Uber Driver

Responsibilities:

Ensure the safety of all riders.

Pick up patrons and greet them when they enter your vehicle.

Provide a safe place for your riders to be picked up and dropped off.

Provide a safe driving experience for your riders and get them to their destinations.

Ensure that all patrons have properly used the mobile application to close their ride share.

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