Data Entry Customer Service

FRANK SOTELO

***** ****** ** *** *** Northridge, CA 91325 *************@*****.*** 747-***-****

AN EXPERIENCED ASSEMBLY CLEANROOM PRODUCTION LINE & COMMUNICATIONS INFORMATION REPRESENTATIVE

PROFESSIONAL SUMMARY

A methodical and detail-oriented technical professional seeking to leverage solid telecom/technical background, data analysis skills, customer service acumen, troubleshooting proficiency, and impressive work ethic into a Communications Information Representative position. Highly insightful, with experience analyzing and solving complex problems. Proven track record of explaining complex information in understandable terms to technical and non-technical stakeholders. Skilled in clerical procedures, filing systems, recordkeeping, reports creation, reading maps and diagrams, basic arithmetic, grammar and spelling, municipality processes and procedures, and computer databases. Dependable team player with the ability to swiftly learn new information. Successfully interacts with cross-functional teams and external stakeholders. Responds effectively within fast-paced and fluid environments. Strong interpersonal, verbal and written communication skills. SKILLS & CORE COMPETENCIES

* Communications Information

* Clean Room Assembly Medical Devices

* Assembly Quality Control Tester

* Computer/Database Documentation

* Customer Service & Call Center Response

* Telephonic & Electronic Inquiries

* Troubleshooting & Problem-Solving

* System Information

* Warehouse packaging and delivery

* Needs Assessment& Issue Resolution

* Policies, Procedures & Regulations

* Technical Support, Data Entry & Retrieval

* Administrative & Receptionist Support

* Team Training & Mentoring

* Voice Telephone Communication System

* Sales Analysis

* Assembly Bakery Commercial Factory

* Telecom/Wireless Communication Installations

* Data Analysis & Reporting

PROFESSIONAL EXPERIENCE

ResMed, Chatsworth, CA

01/2022 to Current

Assembly Quality Control Tester

Work in a clean room environment

Assembly respirator motors for Medical device

Provide quality control tester, precision drilling TECHNICIAN 1 Verizon, North Hills, CA, 02/1989 - 12/2019

* Conducted efficient and accurate circuit testing of components and systems to properly evaluate performance and identify concerns in a timely manner.

* Troubleshot, diagnosed, and resolved complicated integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.

* Analyzed user-generated trouble tickets to determine root causes of issues, and implemented appropriate issue resolution techniques and strategies to solve problems.

* Delivered exceptional customer service, documented databases, and performed follow-up to ensure long-term issue resolution.

Cheesecake Factory, Calabasas, CA

09/2018 to 12/2018

Worked on the Assembly line baking Cheesecake for direct sales and store location across the United States.

EDUCATION

Diploma - Reseda High, Reseda, CA

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