Entry Specialist Data

Michael H. R. Thomas

Sacramento, CA ***** Cell: 209-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Creative and data-driven professional with over 5 years working in fast-paced professional environments. Independently motivated team player aiming to boost department efficiency by successfully completing projects meeting departmental goals.

SKILLS & ABILITIES

· Data Entry and Order Processing

· Word Processing (80 WPM)

· 10 Key

· Spreadsheet & Database Programs

· Customer Service Specialist

· Social Media Marketing

· Document Storage & Cloud Based Systems

· Order Entry

EXPERIENCE

SOCIAL MEDIA SPECIALIST FREELANCE, CA 06/2020 – PRESENT

• Used advanced market research to locate and leverage current search trends and data for real- time marketing improvements.

• Built content strategies for digital media in line with branding and messaging standards

• Created unique and engaging content for range of social media platforms including Pinterest, Facebook, Instagram and TikTok.

DATA ENTRY SPECIALIST FIRST LEGAL, CA 12/2016 – 04/2020

• Maintained accuracy in customer account history by gathering data from internal and external systems

• Reviewed work orders and accurately input data into company database. Flagged accounts needing additional services and routed this information to appropriate teams to prevent service delays.

• Leveraging data, identify gaps in our current systems, and recommend improvements to drive revenue growth, promote scalability, and ensure operational efficiency SELF EMPLOYED LYFT, CA 4/2015 – PRESENT

Operated as an independent contractor for Lyft, transporting customers without a single accident or serious customer complaint – as well as consistently maintaining a 5/5 rating every year. EDUCATION

California State University Sacramento – Sacramento, CA - BA Communication Studies

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